createdbydan needs URGENT help

[#1]

I'm just putting a ticket on your account regarding this.

[#2]

Hi,
I have responded to the ticket, thanks.

[#3]

Since I cant access the support ticket because:
"We couldn't take a payment that's due on your account.
So that you can browse without restrictions it's best to make this payment as soon as you can."
Can you please waive this months invoice since its month 1 of 3 that was offered as good will, and set month 2 and 3 to 0.00. Yet again its taken ages to get a response.
Are your margins so ridiculous that you run on a skeleton staff and use really old billing systems?

[#4]

Bump

[#5]

*BUMP*
I am not waiting in a 30 minute queue. Already spent hours on the phone previously!
Plusnet please respond.

[#6]

Dear Plusnet,
Since it has been now a second occurrence of a support ticket going for a week without being responded to I have no option too leave.
Disconnecting my service when not asked to and then being asked to pay for said service after being told I would get 3 months free.
How long have I spent waiting in the queue after queue? Did you know I was told that the reason you missed my ticket, by your support staff was that "we're busy" FOR A WEEK, TWICE????!!!
All you had to do is null this months invoice and month 2 and 3 since in the real world, free service does NOT require paying for it first. That is ridiculous.
If I have not received a phone call by 6pm today I will be changing provider and writing a complaint to the relevant ombudsman on top of sharing my story by other means.

[#7]

Are you on twitter? If so I suggest you tweet @plusnethelp which seems to be far more pro-actively monitored.

[#8]

Hi did plusnet sort it out for you? One thing i've noticed is that they are hardly active on the feedback board, not one post from them today up to 1pm.