fault reponse times

[#1]

been with PN for a while now and thought the service had been realy good until recently,
raised a fault on 13/03
first response from PN 17/03 line tested and engineer call booked for 19/03
further tests 22/03 and instruction to openworld to do more work, told t restart router 4 hours later,
test results updates 24/03
fed back that line still very poor about 50% of speed used to have on 31/03 and since then absolutly nothing.
great service guys reminds me of the awful talktalk, pull your finger out !!!!!!!!

[#2]

Hi qwilpen,
Looks like this was picked up today and has been sorted out for you? Please let us know if not, and apologies for the delay.

[#3]

All sorted now sorry for using the talktalk word.

[#4]

No problem, I'm sorry too to hear about the time it took to get this done but I'm glad it's now sorted. I'll let Matt know.