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forum plusnet reps

Townman
Superuser
Superuser
Posts: 23,794
Thanks: 10,067
Fixes: 172
Registered: ‎22-08-2007

Re: forum plusnet reps

‎05-09-2014 9:20 PM

That is positive news - hope your issue is soon fixed.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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chrcoluk
Grafter
Posts: 1,990
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Registered: ‎11-12-2013

Re: forum plusnet reps

‎10-09-2014 12:03 PM

My install engineer turned up.  Didn't even need to tell him much, he seen 45meg come up on his jdsu and aborted the tests, went looking for a better pair, and he also swapped my entire NTE5 and faceplate.
I am up to 73meg now which is good enough, glad it got sorted eventually.  My last 40m or so of cable is actually ali which might explain some of the issues as well.
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chrcoluk
Grafter
Posts: 1,990
Thanks: 5
Registered: ‎11-12-2013

Re: forum plusnet reps

‎11-09-2014 11:50 AM

I will update the ticket as well but so far so good since the last engineer, speed back up to over my estimate and no outage last night, the error rate on the line is also much lower, about 10% of previous before fault.
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chrcoluk
Grafter
Posts: 1,990
Thanks: 5
Registered: ‎11-12-2013

Re: forum plusnet reps

‎12-09-2014 12:28 AM

line did go down earlier in evening sadly, it must have been a very quick up down but sync was lost.
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