probably wrong forum, but I need someone to clarify my position, here goes.
Story is I am currently with Tiscali for phone and broadband, and it appears that tiscali have installed their own equipment at the exchange since I joined them, and the line is now LLU.
I had been thinking of moving everything to Plus.Net for a while, and this mornings news that CarphoneWarehouse has bought Tiscali made my mind up. I thought I had completed all my homework, or have I?
Phoned Tiscali, not really an issue, but they couldn't issue a MAC as the line was LLU, but could request BT to reconnect. I put the call on hold and phoned sales at plusnet.
Called Plus.net sales and explained the situation. The advisor agreed there was no problem, all that was required was plus.net would apply to BT to reconnect the line, plusnet would provide my phone service with only a short break, then broadband would be enabled a day or so later. POLus.net would handle everything and there would be no need for me to contact Tiscali. With this assurance I placed an order for unlimited bb and evening/weekends phone.
Half an hour later got a text to contact customer services, who say they cannot provide broadband as the line is unbundled and it would cost £106 to order a new line. That is not what I was told by sales. I have now checked my account online, broadband order is in place, but the order for phone service is unconfigured. Other FAQs suggest that the phone services are configured after broadband.
Have I made an expensive mistake in jumping to Plus.Net? I don't want to pay for a new line, with new number, and associated costs of letting everyone know of the changes.
Ken
