hi!

[#1]

Switched on Monday after a nightmare with BT and AOL... been with AOL 9 years and thought they were brilliant - but the first time I had a problem they were hopeless.  All they wanted to do was make me take out a years contract and send me a new router, when I had already just bought a new router with two week's food money  Then we found it was a BT problem in the exchange which I can see from my kitchen window over the field...but I had to phone Calcutta to ask about it and they wouldnt tell me !!!  So here I am. Hi and thankyou god for Yorkshire lol even although I'm in Scotland!

[#2]

Hi, and welcome to the forums - glad you're happy so far
If there's anything we can do for you please don't hesitate to drop a post in, if you feel like it it'd be great if you joined in the discussions as well.
Cheers!

[#3]

Welcome ming. 
Occasionally I help out friends with their phone/broadband problems, and the worst ISP I ever had to deal with was AOL - absolute nightmare!
I think you'll find things a lot better here.
Cheers,
4C (also in Scotland)

[#4]

Hi Ming
welcome to the Plusnet forums, For news, gossip,and atrocious puns daily head on down to general chit chat and join In the madness.
Steve ( Also In Scotland )

[#5]

AOL! Rang them up to ask if I can change from ADSL (8mb) to ADSL2 (20mb) the advise didn't understand what I was asking and thought I had a problem with the speed and after escalating the call the manager said they don't support this, even though it on there website
Up to 24Meg download speed
Glad Plusnet call centres are in the UK.