how plusnet arranges appointment

[#1]

1. raised fault on 4:57pm, Saturday 6 Feb 2016 because broadband worked very bad
2. plusnet tryed fixed but they dont know how
3. 5:07pm, Monday 29 Feb 2016 reply Openreach have advised they need to send an engineer to your property, but at the moment their system is not allowing us to book a visit.They are working to rectify this issue and have advised us to try again on 02/03/16.
4. since 29.2.2016 no update from plusnet, plusnet ignore this issue (no emails,phone calls or text msg)
5. today 4.3.2016 7.27am received txt msg from BT-sms : Should be with you between 8.30-9.00 am to check broadband.see you then,Dave..so Plusnet give to me 1 hour  notice (no emails,phone calls or text msg) no arranges appointment.
6. summary : I have only one word for this BAD COMPANY, BAD SUPPORT, HIGHLY NOT RECOMMENDED
7. USWITCH BEST CUSTOMER  SERVICE WINNER 2016...this is mistake!!!!!!!!.. fake Awards!!!!
8. 

[#2]

Two month waited for connection and when I am connected speed is 30 down and 0.05 upload.When I raised fault waiting one and half month for fixing but plusnet ignore this problem.Please plusnet cancel my broadband without fee.My speed shoul be 80/20.You dont want help customers.One big fake company!!!!!!!!!!!!!!!!!!!!!!!
dick:red All caps title edited as per forum rule.

[#3]

As you see no reaction from plusnet because it is big TRUE !!!!!...Plusnet still ignore customers !!!!!!

[#4]

This is clearly not acceptable (nor normal), have you contacted customer support?  Plusnet are normally very good at sorting out poor connections.

[#5]

yes raised fault 3 times, chated 50 times, called to plusnet 4 times but no one pick up phone (spended 4 hour on line for nothing)...plusnet ignore all customers..please check all feedbacks. 80% not recommende this isp !!!!!

[#6]

w23 i agree BUT definately getting WORSE 

[#7]

I'm sorry but as we've advised on the fault ticket, we cannot book appointments in the timeslots you've requested. The slots are weekdays either 8am-1pm or 1pm-6pm. We cannot book 4.30pm-8pm as you've requested.

[#8]

I usually hesitate to get involved in these as there always more than meets the eye...but.
1. If the OP is says 80/20 is what they should get I take it they are close to the fibre cab and that the BT line checker shows that they should be able to get the full max speed.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
3. Are these tests being done on a wired in computer and not on a wireless connection
2. What were the results of the chat sessions with Plusnet as to why the dreadful upload was deemed to be an acceptable line - as it clearly is not.

[#9]

So if you cannot book appointments you have two option:
1.cancel broadband without fee because I used only 30-40 down, 0.05 upload speed and I payed for 80/20
2.leave this fault to the end of my contract..raised fault 6/2/2016 - 15/6/2017 end contract and you must refund money back around 300£ (I will switch to best provider virgin with best of best support)
Im already took all my days holidays from work, 3 times I waited for enggineer but he never coming and I dont want take day off from work because I will risk lay-off from work due your incompetence.
Let me know how you decide.

[#10]

Good luck with your claim!
You should understand that PlusNet have to work with OpenReach who give them available slots
in the working day for their Engineers to visit.

[#11]

my speed was before 72/18 for a week...now one and half month 30/0.05..used lan connection four different devices.With dslchecker done should be speed 66,5/50 down 20/14.2 up fttc

[#12]

no problem already I had copy of transcription from chat when advisor wrote that when my fault will be fixed than plusnet refund my money back regardless of how long it will take.

[#13]

The fault will close down automatically if no appointment is booked. I'm afraid we wouldn't refund the full year if you didn't allow us to investigate the issue further.

[#14]

Already allow please read again !!!!!!...I will move this case to my lawyer.

[#15]

ok than I can book appointment on 12.06.2017 from 1pm-6pm..this day Im free.Thank you