left talk talk on 9th october 2009 biggest mistake of my life !
I've noticed apparently stuttering speed tests on my PC are associated with disk activity.
New one this month I got Double charge Line rentall
1 Talk Anytime Line Rent charge for the period 08-12-2009 to 07-01-2010 £9.52 £1.67 £11.19
1 Call charge for the period to 08/01/2010 £5.44 £0.95 £6.39
1 Value charge for the period 08-01-2010 to 07-02-2010 £5.10 £0.89 £5.99
1 Talk Anytime Line Rent charge for the period 08-01-2010 to 07-02-2010 £9.57 £1.68 £11.25
1 Call Plan charge for the period 08-01-2010 to 07-02-2010 £4.26 £0.74 £5.00
Net Amount £33.89
VAT Amount @ 17.5% £5.93
Invoice Total £39.82
And one email and it was refunded,
but do i really have to check all my household bills in case i have been over charged 
As for call charges, theres one on bill that was phoned about 12 times, and i think if it was X factor ten were unobtainable, and two successfull
so i got charged for the unobtainables 1 minute @35p each appx £3.50 0ver charge.
Still not sure about plusnet. anyway
HAPPY NEW YEAR ALL !!!!!!!!!
1 Talk Anytime Line Rent charge for the period 08-12-2009 to 07-01-2010 £9.52 £1.67 £11.19
1 Call charge for the period to 08/01/2010 £5.44 £0.95 £6.39
1 Value charge for the period 08-01-2010 to 07-02-2010 £5.10 £0.89 £5.99
1 Talk Anytime Line Rent charge for the period 08-01-2010 to 07-02-2010 £9.57 £1.68 £11.25
1 Call Plan charge for the period 08-01-2010 to 07-02-2010 £4.26 £0.74 £5.00
Net Amount £33.89
VAT Amount @ 17.5% £5.93
Invoice Total £39.82
And one email and it was refunded,
but do i really have to check all my household bills in case i have been over charged As for call charges, theres one on bill that was phoned about 12 times, and i think if it was X factor ten were unobtainable, and two successfull
so i got charged for the unobtainables 1 minute @35p each appx £3.50 0ver charge.Still not sure about plusnet. anyway
HAPPY NEW YEAR ALL !!!!!!!!!
Dont the cheapskate TV phone ins say, you might be charged even if you dont get through, Its all those suckers phoning in who make the large prizes 
I think an engaged tone = no charge !
sucker i think not, 35p for an evenings entertainement, cheap at twice the price
sucker i think not, 35p for an evenings entertainement, cheap at twice the price
and what happens to the problems of the rest of the customer base?
This may be of interest and alter the priority list!!!!!!!!!!!!!!!!!!!!!!!!! http://community.plus.net/forum/index.php/topic,82952.0.html
This may be of interest and alter the priority list!!!!!!!!!!!!!!!!!!!!!!!!! http://community.plus.net/forum/index.php/topic,82952.0.html
Quote from: tihson but when i use speedtest .net I can see from the way the test is procceeding that its not very stable
It might be a hardware/software issue as jelv has suggested, always worth trying a few different speedtests. The one here should be pretty reliable asthe service is hosted at our data centres in London where your broadband connection terminates.
Quote from: tihson New one this month I got Double charge Line rentall
1 Talk Anytime Line Rent charge for the period 08-12-2009 to 07-01-2010 £9.52 £1.67 £11.19
1 Call charge for the period to 08/01/2010 £5.44 £0.95 £6.39
1 Value charge for the period 08-01-2010 to 07-02-2010 £5.10 £0.89 £5.99
1 Talk Anytime Line Rent charge for the period 08-01-2010 to 07-02-2010 £9.57 £1.68 £11.25
1 Call Plan charge for the period 08-01-2010 to 07-02-2010 £4.26 £0.74 £5.00
Net Amount £33.89
VAT Amount @ 17.5% £5.93
Invoice Total £39.82
And one email and it was refunded,
Sorry about that, I believe it was due to an internal problem that has since been fixed (ref: 57622). Our developers would have refunded the monies anyway as part of the problem fix had you not been in touch already.
Quote As for call charges, theres one on bill that was phoned about 12 times, and i think if it was X factor ten were unobtainable, and two successfull
I've checked the raw data we receive from Wholesale and all of the calls have a call duration associated with them albeit only a few seconds. When you were getting unobtainable tones the call was being connected and by the looks of things the minimum charge was about £1 for each attempt!
Quote from: tihson I was a little surprised to get an email regarding my broadband usage this month
By comparison to previouse months it appears i have used MORE bandwith in TWO weeks than than in the WHOLE month for every previouse month
Baring in mind all previouse errors have been on your part, i have checked this carefully.
I've checked your figures against the data we have held in our RADIUS/usage collection database and they seem to tally. Here's a breakdown by day for this month split into upload and download. Notice that on some days you've uploaded almost 0.5GB of data! Was this intentional? If not then I suspect you've something running in the background on one of your machines that you're not aware about. Failing that, if you have a wireless router make sure it's fully secured as somebody might be using your connection without your knowledge.
Day Uploaded (MB) Downloaded (MB)
1 33.5954 378.6648
2 38.6852 219.0899
3 125.6809 293.5640
4 62.0347 160.5591
5 70.6611 462.8810
6 166.1902 620.0773
7 70.8459 173.9248
8 78.4725 211.7437
9 63.6428 180.7567
10 59.5231 256.7678
11 54.5650 119.9742
12 101.5633 387.1898
13 413.5962 1140.9644
14 369.3788 864.1033
15 116.9946 489.1794
16 606.9965 837.9391
17 359.0479 614.4699
18 83.2104 313.4402
19 95.9030 467.8815
20 195.6166 397.9985
21 434.1291 435.9377
22 240.6483 644.4511
23 428.7584 531.4274
24 199.6380 488.1298
25 181.8614 296.8003
26 4.0867 14.2656
Quote Today especially, i am confused as to how i could have used 0.60 GB between midnight and 1 am (ie less than an hour) when my whole family were in bed by 1am.
You uploaded almost as much as you downloaded on that day. It can be split by hour as follows. Anybody come home around 6pm and start using the Internet that day? From what I can tell you didn't download 0.60GB between midnight and 1am
Hour Upload (MB) Downloaded (MB)
0 42.2431 13.1506
1 1.6567 0.6684
2 0.1596 0.0998
3 0.1591 0.0958
4 0.1595 0.0979
5 0.1595 0.0978
6 0.1592 0.0975
7 0.1355 0.0816
8 0.1447 0.0863
9 0.1596 0.0963
10 0.1604 0.0972
11 0.1592 0.0977
12 0.1604 0.0965
13 0.1601 0.1022
14 0.6309 4.6946
15 1.9587 15.2187
16 0.4040 0.3762
17 1.1822 4.6277
18 10.6402 67.6499
19 48.5118 68.9303
20 78.7056 67.5339
21 86.4377 136.2326
22 91.9885 104.2052
23 62.5222 46.9928
Quote And there were no computers on in this household early this morning.
That would suggest that somebody might be using your wireless network. Do any other devices connect to your router? Mobile phones/PDA's etc. What happens if you turn your router/modem off for a day? If no usage is recorded then it supports the theory that something's amiss at your end.
Quote We do not download any music, videos, games or the such like.
When was the last time you ran a full virus/malware scan on all of your machines?
Quote And my wireless router is protected to prevent hacking.
That answers my earlier question then! Certainly worth double checking though.
Quote I will now be monitoring this very closely, but i am sure that yet again this will be an error on your part,
Why not use a local monitoring application like this one on each of your machines?
Quote PLEASE READ THE FOLLOWING CAREFULLY.
When we initially connected to plusnet, for some time we had NO broadband, about 5 days
Once the error had been found, i was informed that My broadband had been connected to someone elses account,,, IE they were billed for my use !
Were you told that another customer was billed for your usage because I can't see how this would have happened given the nature of your initial fault?
I am sorry that you had problems initially getting connected and please accept my apologies for the double billing. Investigating your usage concerns though doesn't suggest to me that there's a problem based on the data and systems I have access to.
I hope some of that helps.