new customer - no feedback
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Re: new customer - no feedback
18-05-2010 11:59 AM
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Many thanks
Re: new customer - no feedback
18-05-2010 12:06 PM
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Re: new customer - no feedback
18-05-2010 2:21 PM
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Re: new customer - no feedback
23-05-2010 4:23 PM
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Re: new customer - no feedback
24-05-2010 10:58 AM
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I have just double checked your order and the install is definitely due for a morning visit on the 27th.
Re: new customer - no feedback
24-05-2010 11:14 AM
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Quote from: Matt @hercules, your appointment date for the install is the 27th in the afternoon.
Quote from: adamwalker I have just double checked your order and the install is definitely due for a morning visit on the 27th.
I am sure you have a lot going on and that it was just a mistake ( I appreciate you double checking, indeed), but could you please confirm that it is afternoon instead of morning?
many thanks once again
Re: new customer - no feedback
24-05-2010 3:08 PM
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Re: new customer - no feedback
24-05-2010 4:21 PM
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have to add that I am really happy with the feedback from plusnet after my post here in this forum, I have got 2 phone calls, one email and one text to confirm the engineer's visit. pretty impressive for me. keep it up
Re: new customer - no feedback
24-05-2010 4:46 PM
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Re: new customer - no feedback
28-05-2010 9:37 AM
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everything went fine with the activation of my phone line, the engineer from openreach BT came just after 13:30 and I currently have a working line. So, I am counting 5 working days till internet comes
But when I visit my account in the member section I get:
Home Phone Control Panel not available
This page is only available to Home Phone customers.
If you've ordered Home Phone, you'll be able to use this page when your line has activated, we'll email you when this happens.
how long does it take things to be updated in the member section?
Re: new customer - no feedback
28-05-2010 2:32 PM
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my phone control panel is activated and running smoothly, thanks
by the way, another question: when I try to setup my email account, I get
If you are an existing customer
Unfortunately, this feature is not available with your current account. To raise any queries and to upgrade your account, please use the Contact Us tool here at the Portal
is it that my broadband has to be connected first and then I will be able to have my email sorted out?
Re: new customer - no feedback
28-05-2010 3:15 PM
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Your order is progressing fine, and I've just sorted your email.
Re: new customer - no feedback
04-06-2010 12:07 PM
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edit: just checked the order tracker, router is on its way!
Re: new customer - no feedback
04-06-2010 12:38 PM
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Re: new customer - no feedback
07-06-2010 12:06 PM
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