new customer - no feedback

[#1]

It's the case.
Many thanks

[#2]

Excellent - expect the broadband to go live early next week

[#3]

mercy on me

[#4]

I will be taking half the day off, from my office to attend the engineer's visit and I hope something like this will not happen. PLEASE call in advance if the engineer cannot make it or is just at the exchange! Thank you

[#5]

From our point of view the issues on the thread that you have highlighted there seemed to be more due to communication problems more than anything else.
I have just double checked your order and the install is definitely due for a morning visit on the 27th.

[#6]

Quote from: Matt

@hercules, your appointment date for the install is the 27th in the afternoon.

Quote from: adamwalker

I have just double checked your order and the install is definitely due for a morning visit on the 27th.

I am sure you have a lot going on and that it was just a mistake ( I appreciate you double checking, indeed), but could you please confirm that it is afternoon instead of morning?
many thanks once again

[#7]

That's my bad, it is an afternoon visit.

[#8]

cheers Adam
have to add that I am really happy with the feedback from plusnet after my post here in this forum, I have got 2 phone calls, one email and one text to confirm the engineer's visit. pretty impressive for me. keep it up

[#9]

Thanks a lot hercules
I've set a reminder to check the progress of your order on the 27th.

[#10]

just a quick update
everything went fine with the activation of my phone line, the engineer from openreach BT came just after 13:30 and I currently have a working line. So, I am counting 5 working days till internet comes
But when I visit my account in the member section I get:
Home Phone Control Panel not available
This page is only available to Home Phone customers.
If you've ordered Home Phone, you'll be able to use this page when your line has activated, we'll email you when this happens.
how long does it take things to be updated in the member section?

[#11]

maybe I should change the title of the thread, but I can't find a way to do so - everything is getting sorted out after I post sthg here
my phone control panel is activated and running smoothly, thanks
by the way, another question: when I try to setup my email account, I get
If you are an existing customer
Unfortunately, this feature is not available with your current account. To raise any queries and to upgrade your account, please use the Contact Us tool here at the Portal
is it that my broadband has to be connected first and then I will be able to have my email sorted out?

[#12]

Hi,
Your order is progressing fine, and I've just sorted your email.

[#13]

One week gone by and no update in the order tracker nor any feedback via email. Still no router dispatched and getting worried that it might take more than "5-7 working days". Any feedback on the progress of broadband appreciated...
edit: just checked the order tracker, router is on its way!

[#14]

Hi Hercules,
The broadband order is due to complete on the 7th.

[#15]

My connection must be up and running, thank you for your feedback via email and text. Will confirm when I get back home....