new customer to Plus Net really regretting the decision
So have been a customer with pn since 16th March it was meant to be 11th March but there was a delay of 5 days meaning I was using mobile
I then had a problem with internet connection wasting a large amount of time on phone to technical supprt
I now have problems with my ring tone with my phone(which could be problem with the exchange) which I never had before I have been told so many times on phone tonight about £60 if fault with my equipment which they would like me to plug in another phone which I don't have or plug into another phone socket which I don't have & that I would need to take a half/full day annual leave to get resolved.
Now I moved on recomendation from what I thought was a worse provider & am re-considering this
what do I have to do to get a good service
welcome to the forums lexie40 
the £60 fee would be for all providers *if* there was a fault with your equipment, I had the same from bt when trying to sort out a fault for my in-laws phone, so it's not a PN thing. they just want to be sure you won't get charged this
engineering appointments are for 1/2 day slots and I know how painful that is, I've had 6 in 3 weeks - just hang in there and hopefully it will be sorted for you.
the £60 fee would be for all providers *if* there was a fault with your equipment, I had the same from bt when trying to sort out a fault for my in-laws phone, so it's not a PN thing. they just want to be sure you won't get charged this
engineering appointments are for 1/2 day slots and I know how painful that is, I've had 6 in 3 weeks - just hang in there and hopefully it will be sorted for you.
A new customer since March? I take it you mean February.
If you cannot borrow another phone handset, a cheap one can be obtained for around £10 (for example from Tesco and ASDA). If you are not completely satisfied with it I expect that they will give you a refund / credit if you return it promptly.
What do you mean by a problem with your ring-tone? Do you not have one?
If you cannot borrow another phone handset, a cheap one can be obtained for around £10 (for example from Tesco and ASDA). If you are not completely satisfied with it I expect that they will give you a refund / credit if you return it promptly.
What do you mean by a problem with your ring-tone? Do you not have one?
Hi lexie40,
Firstly, sorry to hear you're not having the best start to your service. I can understand how it must seem when we start bandying around figures like £60 for a call out charge. This is what we'd get charged for sending out a network engineer if the reported fault was with the customer's equipment. As you can imagine, if we didn't ask you to try these checks or warn you about a possible charge then that would potentially cause a lot of unhappiness.
If you let us know how you get on then we'd be happy to help you get your service back to normal.
Jojo
Firstly, sorry to hear you're not having the best start to your service. I can understand how it must seem when we start bandying around figures like £60 for a call out charge. This is what we'd get charged for sending out a network engineer if the reported fault was with the customer's equipment. As you can imagine, if we didn't ask you to try these checks or warn you about a possible charge then that would potentially cause a lot of unhappiness.
If you let us know how you get on then we'd be happy to help you get your service back to normal.
Jojo