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new customer worried after reading reviews

Townman
Superuser
Superuser
Posts: 23,940
Thanks: 10,146
Fixes: 174
Registered: ‎22-08-2007

Re: new customer worried after reading reviews

‎05-02-2019 2:07 PM

@Gandalf,

Thank you for the guidance on welfare case support. The page you linked to has a reference to filling in an application form ... which leads to the portal login page ... which after login gives no hint to how / where the application form is. Has this got lost with the portal refresh?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,646
Thanks: 10,230
Fixes: 1,607
Registered: ‎21-04-2017

Re: new customer worried after reading reviews

‎05-02-2019 2:23 PM

It's in Manage Account > Additional Support: https://www.plus.net/my.html?action=additionalsupport

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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