new customers more thought of
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new customers more thought of
11-07-2017 11:25 AM
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i always thought it was better to keep customers than get new ones, sure you need to get new customers other wise you will not make any money. but when i see new customers can get a 12 month deal for £25 and yet we as older customers, bearing in mind that I have been out of minimum contract since August last year I had nothing to hold me to Plusnet.
Plusnet sent me an email when they put the prices up saying I could have a great deal, their great deal was £28 when the prices went up for 18 months. Not really a great deal.
plusnet are lucky that a lot of the prices around are the same and a lot of the providers also attach a £50 connection fee, which by the time i move and pay that I would save very little over the contract. But when I get a bit more time, I will be looking for alternatives and see what is available out there. Even my router is passed it sell by date.
Re: new customers more thought of
11-07-2017 11:29 AM
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have you tried phoning Customer Options 0800 013 2632 and select "I am thinking of leaving"
Re: new customers more thought of
11-07-2017 12:28 PM
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The "new customer" business plan will only work so long.
As long as it has enough old customers to subsidise the new.
Re: new customers more thought of
11-07-2017 2:07 PM
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Re: new customers more thought of
21-07-2017 7:41 PM
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I agree that Plusnet and the way they do business is not good. Unfortunately many companies do this and therefore have little loyalty. There are a few 'disruption' companies surfacing that is starting to change this and this will mean that dinosaurs like Plusnet with out dated business practices will suffer.
I too realised that new customers were getting a better deal than me - a loyal customer of many years. I rang and got a decent deal quick enough - but this isn't right is it!?
And another thing - for goodness sake, lets get this plusnet website updated - I can never find anything, my current contract details don't seem to be up to date, i won't show me my usage - come on guys - your an internet technology company - you should have one of the best websites going!
And how about an app - would be great to have a plusnet app - again, this just seems sloppy business!
Attract customers with fair pricing rather than short term deals for new customers only, provide a great experience with website and apps, and make it so customers don't think of leaving!
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