no broadand on hold for 1hour 7mins - has plusnet closed for the day

[#1]

as per subject
on hold for over 1hr - what os going on at plusnet towers???
this is not good enough.
mike

[#2]

My fibre BB has been off - on - off (mostly off) since Friday
The Service Status page doesn't appear to have been updated for over 24 hrs.

[#3]

http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
here is the service status - no excuse for noone answering the phone for 1hr 22mins & counting !
m

[#4]

Finally an 'update' to the Service Status which reports the issue as 'RESOLVED' 
Shame my Internet is still regularly disconnecting with more downtime than uptime.

[#5]

When I checked earlier today the wait was 56 minutes and 118 calls waiting down to 23 minutes now and 47 waiting.

[#6]

Quote from: dTemplar

Finally an 'update' to the Service Status which reports the issue as 'RESOLVED'  Shame my Internet is still regularly disconnecting with more downtime than uptime.

That's not going to be caused by the outage posted to service status. These are generally a single outage, not multiple spread over a period of time. If you're still having problems then I'd suggest visiting https://faults.plus.net and reporting this to us.