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no phone and broadband for 8 days

chris2pher
Newbie
Posts: 3
Registered: ‎14-06-2015

no phone and broadband for 8 days

moved to plusnet a month ago and for the last 8 days phone line been down with no explanation. Not too happy I switched.
dick:green phone number removed from a public forum but made accessible to PN.
1 REPLY 1
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: no phone and broadband for 8 days

Hi there,
Really sorry to hear of the problem you're having. I've just taken a look at your account and can see this issue was reported to us 2 days ago, we tested and reported it through to Openreach on the same day. At the moment we're being told the resolution should happen on the 16th.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.