plusnet fibber - I'm paying 20 quid a month for this:

[#1]

My tickets keep getting boarded up and stored in a massive warehouse alongside the Ark Of the Covenant...
If we used Virgin's analogy, my broadband would be like Eddie Murphy's veteran hobo in "Trading places"

[#2]

Hi frodi,
I've just tried to take a look at your connection but there appears to be a Major Service Failure in your area.
The estimated clear time and date is: 20/09/2013 @ 03:40:33 (This is subject to change).
Based on the profile seen on our suppliers systems, I'll nudge the speed profile set on our side for you.

[#3]

Not happy with wireless  always very slow , and paying for plus net protect on windows8  plus net are making £2.oo every month on a service we can't use  rip off britain

[#4]

You don't have to have PN Protect do you?

[#5]

Quote from: unhappy2

Not happy with wireless  always very slow , and paying for plus net protect on windows8  plus net are making £2.oo every month on a service we can't use

Plusnet Protect isn't forced up on you, it's an optional extra. If you want to remove it, you can go to the Add-Ons section within the portal at https://portal.plus.net
With regards to the wireless connection,
Follow the guide here: http://www.plus.net/support/broadband/wireless_broadband/wireless_signal.shtml
Step number 3 will probably be most useful for you.
Cheers,
Matt