problem solved

[#1]

I had a recent problem - ancient router had gone down - and Simon [removed] on phone patiently took me through all checks before arranging new router - which arrived quick and worked 1st time - up and running and very grateful for great service.
Having said all that - I found the process of leaving this acknowledgement could have been made a lot easier and less time consuming!
But big thanks anyway.
Chalkstream
[Moderator's note by Jim (Oldjim): Full CSA name removed as per the forum rules.]

[#2]

Hi chalkstream,
Welcome to the Forums!
Thank you for taking the time to post this feedback. I'll ensure this is passed on to Simon and I'm sure he'll be very happy to receive it.
Glad to hear you're back up and running now