problems
Hi emilys,
It seems that a line didn't need to be installed as originally suspected. Due to that the engineer was able to activate the line remotely without needing to visit, I'm sorry you weren't contacted about that. I've refunded the £49.99 line install fee because this means it's not needed.
The cancelled order you've noticed is for broadband. The order for the line activation hadn't closed off at the time we submitted the order. In the event of that our systems will try to place the order again on the next working day.
Just to make sure things are moving along now whilst I've been working on your account I've placed that order manually so please expect broadband to be active in 5 to 7 working days from today.
With regards to the router we dispatch those to arrive a day or two prior to broadband activation.
It seems that a line didn't need to be installed as originally suspected. Due to that the engineer was able to activate the line remotely without needing to visit, I'm sorry you weren't contacted about that. I've refunded the £49.99 line install fee because this means it's not needed.
The cancelled order you've noticed is for broadband. The order for the line activation hadn't closed off at the time we submitted the order. In the event of that our systems will try to place the order again on the next working day.
Just to make sure things are moving along now whilst I've been working on your account I've placed that order manually so please expect broadband to be active in 5 to 7 working days from today.
With regards to the router we dispatch those to arrive a day or two prior to broadband activation.
Thank you for your help, everything seems to be working really well! 
just wondering regarding the refund, as I haven't had anything in my bank yet. Should this have gone through yet?
just wondering regarding the refund, as I haven't had anything in my bank yet. Should this have gone through yet?
Hi emilys,
On a second check of this the refund appears to have not processed correctly. Sorry about that!
I've put it through again, the funds should reach your account within 10 working days.
On a second check of this the refund appears to have not processed correctly. Sorry about that!
I've put it through again, the funds should reach your account within 10 working days.
Maybe I spoke to soon, tried to use my internet yesterday and it didn't work all day. On my router every light is green, except for the internet. When going online it was asking for the router username and password, once that was logged in, it asked for authorisation username and password. Everytime I put this in it came up with network error. 
Is it something I'm doing wrong or a connection problem on plusnets side of things. Apart from little hiccups like this must say any problems have been rectified quickly and customer service has been brilliant. If I could have feedback on this problem it would be fab. Thanks in advance.
Is it something I'm doing wrong or a connection problem on plusnets side of things. Apart from little hiccups like this must say any problems have been rectified quickly and customer service has been brilliant. If I could have feedback on this problem it would be fab. Thanks in advance.
