"Hardware dispatch pending" - how long does that go on for?

[#1]

Switched to Plusnet Extra on 17/5 and paid the £4.99 postage for the router - which hasn't arrived and still shows dispatch pending. How long does that normally go on for?
Thanks,
Creamola.

[#2]

Normally despatched a few days before you're due to go live.

[#3]

Why?
I've had an order open for 10 days, but still no router sent to get lost in the post.
I know it's not due to go live for about another 10 days...
but how long does it take to put a router in a box and give it to the postman?

[#4]

i believe they like to do it just in time, as to why not got a clue.

[#5]

Quote from: dvorak

Normally despatched a few days before you're due to go live.

I went live on 18/5.

[#6]

something very amis then, have you rung or raised a ticket?

[#7]

Quote from: creamola

Quote from: dvorak Normally despatched a few days before you're due to go live. I went live on 18/5.

Hi creamola,
Sorry about this. I have just taken a look for you, I can see the router had not been posted. I've got that pushed along for you now, that should be with you very shortly.

[#8]

I rest my case. 

[#9]

Quote

Hi creamola, Sorry about this. I have just taken a look for you, I can see the router had not been posted. I've got that pushed along for you now, that should be with you very shortly.

Chris,
          A big thanks for this - really appreciated and demonstrates the quality of PlusNet responsiveness when something goes wrong.
Creamola

[#10]

Thanks,
I'll pass your thanks on to Chris.

[#11]

Mine arrived today - but I raised a ticket on this issue about 3 days ago.