"Your product change is now complete"

[#1]

I am in the process of changing to  Unlimited Fibre..
Today I received an email saying that my product change is now complete. However, the installation date is not for another week yet . It is planned for 02/07/13..
Why do PN think that it is "complete"?
I trust that the accounts department will not start charging for it until the installation has proved successful?

[#2]

you should be able to see in your closed tickets what's gone on...

[#3]

The closed ticket says that installation is booked for next week.
The point I am making is why do I get an email saying that my change to FTTC is now complete, when quite clearly it hasn't even started yet,, apart from the administration.

[#4]

Do let us know if you get one in a couple of days telling you that your line speed is 78Mb 

[#5]

Quote

The point I am making is why do I get an email saying that my change to FTTC is now complete

Hi there,
It's nothing to worry about, where as the order looks to have been placed fine, someone has not quite followed the right processes and upgraded the account to fibre early.
Sorry for any confusion all the same.
Adam

[#6]

Thanks, Adam.
It just seemed a very odd email to receive at that stage 

[#7]

Quote from: _Adam_Walker_

Sorry for any confusion all the same.

I think PN have got themselves confused.
I've just checked my Current Line Speed and it tells me it is 78Mb.
In reality (BTW  Performance Test) it is 3.7Mb.  Not surprising as I am still on ADSL and 78Mb would be impossible 

[#8]

Quote from: w23

Do let us know if you get one in a couple of days telling you that your line speed is 78Mb

[#9]

It's very simple, as Adam explained that someone has upgraded your account to Fibre a little early when you start a Fibre service the Current Line speed is set to 78Mbps for the 80/20 Service before it gets updated by the 'automatic' system to match the BT IP Profile of the new service.
(It's set to 7.15Mbps for ADSL1, 21Mbps for ADSL2+ & 37Mbps for 40/10 IIRC, before the automatic updates occur).

[#10]

Yes, understood.
My concern is that "someone" may also have upgraded my extra payments "a little early" 

[#11]

What product does it say you are on in the top left-hand corner of the View My Broadband Usage display? I would expect that to reflect what billing will be based on.

[#12]

Good thinking, spraxyt.
Just checked it and it tells me, surprise,surprise :
"Your Broadband Product
Plusnet Unlimited Fibre -"
There is a button to change that, but as I'm due to upgrade in less than 48hrs I won't bother. I'll just keep a close eye on my billing !

[#13]

I'm sure someone from the DCT will ensure you are credited with any incorrect charge should that happen before you actually go live on your Fibre, that's not normally a problem.

[#14]

Hi there,
I've popped a reply onto ticket #71171555 with further details for you.

[#15]

Many thanks for that action Chris.