rate limiting ports with no notice

[#1]

After talking to customer support it seems they are rate limiting the WHM port 2086 - which is a very popular control panel. In effect it's next to useless as its so throttled. As I work from home a fair bit, this has affected my performance.
- why was no notice sent out this was happening? I pay £20 + per month for internet plus the phone package, and this never use to be throttled.
- why cant the port be given a different priority? It's a genuine port for a genuine need - it is after all a webpage & control panel.

[#2]

Hi,
I don't suppose you're able to show that we're rate limiting these ports by doing a Wireshark capture?

[#3]

I use logmein and its unusable just now, also tried another couple of free options today with the same result.
Any idead if these use the same ports?

[#4]

@mr markus wireshark should show the dest and source ports

[#5]

Quote from: Jameseh

Hi, I don't suppose you're able to show that we're rate limiting these ports by doing a Wireshark capture?

not at the moment, but plusnet support have confirmed it twice now and have also confirmed (twice) that it cannot be changed.  It's really pretty poor.

[#6]

Thanks.
Let me dig a bit and get back to you.

[#7]

did you find anything james?
thanks
jim:quote

[#8]

Yep - Sorry!
Our networks team should be able to investigate this for you.  Can you raise a new ticket with a wireshark capture attached and I'll get it passed to them for their review.