cancel
Showing results for 
Search instead for 
Did you mean: 

slightly concerned about peak times.

Kelly
Hero
Posts: 5,497
Thanks: 373
Fixes: 9
Registered: ‎04-04-2007

Re: slightly concerned about peak times.

Hopefully BT can sort that link in your exchange soon!
Kelly Dorset
Ex-Broadband Service Manager
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: slightly concerned about peak times.

Lets hope they install more because FTTC is new in my area and if this is the beginning id hate to know how its going to end up. I live on the Isle of Wight and the chance of seeing new links are doutfull (under the sea).
Kelly
Hero
Posts: 5,497
Thanks: 373
Fixes: 9
Registered: ‎04-04-2007

Re: slightly concerned about peak times.

I mislead you with that post.  I'm sure the links are fine, it's actually exchange equipment that usually need upgrading.
Kelly Dorset
Ex-Broadband Service Manager
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: slightly concerned about peak times.

Ive had some really bad luck in the past, when I was in my prime playing ranked games at clanbase. Those days have gone and I'll never be that good again but I just feel as if things will always go wrong, I'm probably just being paranoid.
I can see you care thou, its out of hours and your trying to help still. I am very thankful of that man.
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: slightly concerned about peak times.

How long do you think it will take then to fix the overloaded equipment at my exchange because I forgot to take off the pro addon and I've been charged for it while you guys are unable to provide the server for that perk.
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: slightly concerned about peak times.

I'm happy to remove Pro for you and give you the discount for it on your next bill if you like?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: slightly concerned about peak times.

Yes please.
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: slightly concerned about peak times.

Any news on my connection?
Things don't look good from this end. I'll keep a record of whats going on.
Right now it would seem using just 10% of my connection is a problem for latency. but 5am I can use the hole connection (download) without problems.
The password on the new router you guys sent me has changed twice now. Im having to reset the thing just so I can login.
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: slightly concerned about peak times.


Default Gateway: 195.166.128.186
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: slightly concerned about peak times.

orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: slightly concerned about peak times.

Morning,
Pro's now been removed and there's a £5.89 discount on there for next month for you. Hope the exchange is upgraded soon as well.
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: slightly concerned about peak times.

Afternoon,
thanks for sorting that out. Can you tell me who's responsible for my connection in regards to problems providing me with a internet service, Be it my exchange or a supplier at your end?
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: slightly concerned about peak times.

By the sounds of it that would be us, whether the issue is across our network or needs escalating to our suppliers.
Blim
Grafter
Posts: 462
Registered: ‎06-03-2012

Re: slightly concerned about peak times.

Am I not entitled to some sort of discount until this problem is fix?

Quote from: Blim

Default Gateway: 195.166.128.186
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,540
Fixes: 12
Registered: ‎01-12-2010

Re: slightly concerned about peak times.

Blim would be nice if PN give some discount to all customers until this is sorted  Angry
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .