so much for the advert

[#1]

 i have tried for week to try and find out where my cashback is with no joy

adie:green removed superfluous poll]

[#2]

My parents moved house and got a cashback deal, email came through instantly, clicked link, all done, they got the cheque a month or so later.

[#3]

Sorry to see you've had problems. I've asked that my colleague picks this up and chases it for you. More information will soon be provided on the open ticket on your account when we get it.

[#4]

Guess what they have still not got back to me 

[#5]

Welcome to the Forum jacquis.
Have you tried checking your tickets?
Use the first link in my sig. It'll give you the login screen first.

[#6]

Cheque was promised and once again no cheque must be a very busy marketing department. Plus they have closed my question so have to start all over again!!   

[#7]

I've just been looking into this for you - I understood you'd have received it by today at the latest. I've raised your new ticket back to Alex (who was dealing with the original) to check further details.