speed worse than dial up for over a week, no replies to ticket UPDATED line info

[#1]

current line speed 250.

[#2]

You need to run a BT speed test and see what speed it says for your IP Profile (ignore everything else it says). That should be a lot more than 250. You then need to ring support and ask them to set your current line speed to match your IP Profile. Don't take any nonsense from them about waiting 3 days or rebooting the router - they can just push a few buttons. Once they have done that you may need to reconnect once if you don't see an immediate improvement.

[#3]

Quote from: jelv

. Don't take any nonsense from them about waiting 3 days or rebooting the router - they can just push a few buttons. Once they have done that you may need to reconnect once if you don't see an immediate improvement.

And tell `em.... "jelv said so"..... 

[#4]

tried, there is a fault on the site apparently. grrrr! I will try again later but also it is impossible to get hold of customer services during normal hours and I am by now petrified of disconnecting the router!!

[#5]

Results, profile is up, sped is not!!!!
Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
212 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 212 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

[#6]

What does your ""plusnet" profile say?  on your members page Login, then go to  "connection settings" , (on the left hand menu)  then go to "Highspeed broadband.".......

[#7]

You don't need to disconnect the router from the line just disconnect from Plusnet - this doesn't mean a resync.
If you aren't sure how to do it please advise router and someone will be able to assist

[#8]

Excellent - you are making progress.
Now ring support and ask them to set your current line speed to 6500 to match your IP Profile. Normally it automatically updates within 12 hours of the IP Profile changing, but that might not happen as normal following a SNR reset.

[#9]

plusnet profile still 250, theres a surprise! Over 10 mins waiting time for customer support at the moment so may try later How do i disconnect just from plusnet?

[#10]

as I said - which router

[#11]

That is not going to help until the current line speed says 6500 on the portal.
(NB The waiting times messages on the phones are sometimes inaccurate - looking at http://www.plus.net/supportpages.html?a=212 people are not waiting long at the moment)

[#12]

router is lynksys wag160N

[#13]

i haven't a clue but the bit you want to disconnect is the Internet Connection (the PPoA bit which includes the Plusnet login) not the DSL bit

[#14]

quite a few calls waiting at the moment.
OT my mum and dad met through a rambling club, I climbed Cat Bells when I was 4!

[#15]

Got through and have been promised it will be done overnight.....