starting to sick sick of P/N and thinking of leaving
i found out today at 11am my phone was disconected as sheffield messed up and enterd something incorrect.
when i tryed to dial a number around 11 i got auto transferd to durban... i asked to be xferd to sheffield and got refused again
i called back and got passed to sheffield and suposadly got things sorted. i gave it 2 hours and my phone still hadnt been sorted... so i went back to durban... the lady who got my call then decided it would be a bright idea to start discussing my account info without doing secruity checks...... so data protection act was broken..... its now 19:30pm and phone is still not connected im now... just spoke to a manager in durban who said he will not be transfering my call to sheffield.... what the hell is going on ... i have every name of every staff spoken to .....
when i tryed to dial a number around 11 i got auto transferd to durban... i asked to be xferd to sheffield and got refused again
i called back and got passed to sheffield and suposadly got things sorted. i gave it 2 hours and my phone still hadnt been sorted... so i went back to durban... the lady who got my call then decided it would be a bright idea to start discussing my account info without doing secruity checks...... so data protection act was broken..... its now 19:30pm and phone is still not connected im now... just spoke to a manager in durban who said he will not be transfering my call to sheffield.... what the hell is going on ... i have every name of every staff spoken to .....
wont allow me to call any number i just get auto rooted to durban at the mo im getting realy realy annoyed with P/n... why would they disable their 01142 numbers when call baring is added... just dosnt make sence 
adie:quote
adie:quote
i cant even submit a question as my member centre is completly locked if a tech views this please get sheffield to contect me
if a tech views this please get sheffield to contect me
maybe 
sat here waiting for the phone to ring time will tell
sat here waiting for the phone to ring time will tell
21:00 just tryed to call out still barred so i spoke to durban told a nice little white lie and they transferd me to sheffield now questions 
kinda sad we have to lie to get transferd now i can maybe get it sorted fingers crossed
kinda sad we have to lie to get transferd now i can maybe get it sorted fingers crossed
got £6 nocked off my bill and their looking into stuff so figers crossed might finaly get my speed issues sorted now also 934kb on speed test on a 8meg line 
warbleeder,
As per when I called to discuss these issues with you. I'll be picking up some training issues you've highlighted here specifically with how such billing issues are dealt with and also with regards to data protection checks, as mentioned I am broaching these matters directly with those concerned. We want to offer our sincere apologies for how this has handled especially as the reason all this has occurred was not your fault.
Looking at getting the issue in hand resolved a discount has been applied as you say for the call barring charge and some speed restrictions will have been applied at present due to your account being entered into our automated failed billing process. So as agreed please reply to this thread to give me a heads up to put the outstanding payment through, I'll then deal with clearing the invoice and will give you a call again to see how your connection speeds are fairing with a view to getting any faults progressed.
As per when I called to discuss these issues with you. I'll be picking up some training issues you've highlighted here specifically with how such billing issues are dealt with and also with regards to data protection checks, as mentioned I am broaching these matters directly with those concerned. We want to offer our sincere apologies for how this has handled especially as the reason all this has occurred was not your fault.
Looking at getting the issue in hand resolved a discount has been applied as you say for the call barring charge and some speed restrictions will have been applied at present due to your account being entered into our automated failed billing process. So as agreed please reply to this thread to give me a heads up to put the outstanding payment through, I'll then deal with clearing the invoice and will give you a call again to see how your connection speeds are fairing with a view to getting any faults progressed.
A fault has now been raised for you with regards to connection speeds. Please check the ticket on your account for updates. In case the speeds have dropped to a level where it is difficult or impossible to browse I will be giving you a call this afternoon.