the most abysmal service ever. Plusnet should be closed down.

[#1]

I would be concerned about invalidating your professional indemnity insurance and not complying with the terms of finance packages as well if your connectivity is an intrinsic part of your businesses. 

[#2]

Quote

"We believe that paying less shouldn't mean a compromise in service" call me naive but a residential broadband has suited us for the last 6 years

You are naive. Firstly any broadband service is likely to be satisfactory while it is operating . What you pay extra for on business and other premium services is support when things go wrong.
Secondly, I would the interpret the phrase "..paying less shouldn't mean a compromise..." as meaning we aim to provide a good consumer grade service for a low price, not that you can pay rock bottom prices and expect support to rival AAISP at significantly more.
I am sorry you have had the problems you have had but ranting about  the money that you are are losing generates no sympathy from me.

[#3]

As others have advised because it's a Residential package we won't be compensating for any money lost due to this
I can see the standard broadband order is due to complete Tuesday.

[#4]

Here's telling the OP the truth from a TT user from the Jessica Invetigates pages in today's Daily Telegraph.

[#5]

Quote from: jsm51

Quote "We believe that paying less shouldn't mean a compromise in service" call me naive but a residential broadband has suited us for the last 6 years You are naive. Firstly any broadband service is likely to be satisfactory while it is operating . What you pay extra for on business and other premium services is support when things go wrong. Secondly, I would the interpret the phrase "..paying less shouldn't mean a compromise..." as meaning we aim to provide a good consumer grade service for a low price, not that you can pay rock bottom prices and expect support to rival AAISP at significantly more. I am sorry you have had the problems you have had but ranting about  the money that you are are losing generates no sympathy from me.

Confused here, my rants were not about losing money, I simply made a passing comment about the impact this was having. If you read my messages I am ranting about the whole shoddy cock up and lack of interest in resolving the issue. I really don't care whether you sympathise or not, not one little bit.
Why is it, whatever forum you go on you always have to have some condescending supercilious **** making unwanted contributions?  
The fact is Plusnet have made a mess of the order, Plusnet have made little to zero effort to put right what went wrong. I am having to call them daily to give them progress reports and let them know what is wrong. I have been lied to regularly and their customer service is poor at best. End of.  

[#6]

Quote from: Matthew

As others have advised because it's a Residential package we won't be compensating for any money lost due to this I can see the standard broadband order is due to complete Tuesday.

Matthew Wheeler - did I ask for compensation? you comment is pointless and unnecessary, unfortunately you have yet to provide any information I did not already know or find out myself by calling your office. Nor, have you answered the questions I have directed to you. 

[#7]

Thank you for those that have contributed to my thread with genuine helpful comments.
So, the telephone line that was "faulty" - was restored, not Friday as promised, but Saturday. I do accept OR were probably responsible for that delay, but at least they rang me to confirm the line was working and apologise for the delay. Whilst I now have a dial tone I don't have Caller Display which I ordered, so another call will have to be made today. Also I have received 2 routers.
One Fibre router, for the fibre I cannot have and that a Plusnet colleague assured me he had cancelled on Thursday, and a regular router. I have been told that I need to return one.
Ok...you order me two, you attempt and fail to cancel one, but I have the inconvenience of the returning the additional one?
But it's OK, no sympathy required because the service I am paying for (and still not getting) is cheap and I should be grateful.  

[#8]

Your order is still due to complete tomorrow.
I'm sorry for the problems that you have had. For now, don't worry too much about returns as our priority is getting you online for now. I can see that you have just gotten off the phone with us to sort out the caller display. This should be on by tomorrow at the very latest.
Matty

[#9]

So who would like today's update? Caller Display came back yesterday, excellent - and guess what? Plusnet have kindly agreed to refund me a whole month's rental as a goodwill gesture. That is a big fat 99P - thank you!
Today the broadband is due to be activated, anytime today, but that is OK as another few hours will not make a difference. Unfortunately at 07:03 this morning I received the following update:
Your broadband service is nearly ready. A BT engineer will be visiting your home to install Plusnet Fibre today. Please don't set up your router until the engineer has visited as you won't be able to get online until then.
Your router will automatically connect when it's wired up and switched on. It comes with full instructions on how to get up and running.
As suspected a broadband engineer won't be coming today (as verified by my latest phone call to the office) which is as well since I won't be home. Just another one to add to the long list of inaccurate information supplied and confusion at Plusnet's end.
Finally, to add a final insult my complaint, raised via ticket on the 8th July and unactioned since then has disappeared. It was still in the ticket pool yesterday waiting a response. Today it has gone?
PLUSNET: please can you go through your records and restore my complaint ticket that has disappeared from the pool and confirm the ticket number so I can continue to track its (lack of) progress.

[#10]

If you use one of the ticket links in my sig, see if your complaint ticket has ended up being "closed"...look for it under closed tickets.

[#11]

Quote from: Anotherone

If you use one of the ticket links in my sig, see if your complaint ticket has ended up being "closed"...look for it under closed tickets.

Hi Anotherone,
Unfortunately I have already been through that list. About 30 closed tickets, read every single one, and very enlightening it was too, to see Plusnet colleagues order routers without reading earlier tickets where it had already been ordered, to see clarification that not one but 2 of my orders for provision had failed and never got to Openreach for fulfillment.. (which explains the 2 failed visits that Plusnet would only acknowledge knowing about one).
But the complaint ticket I raised with a 5 working day lead time has gone completely?

[#12]

Obviously that's going to need one of the CRT to look into then 

[#13]

Quote from: TownTwins

PLUSNET: please can you go through your records and restore my complaint ticket that has disappeared from the pool and confirm the ticket number so I can continue to track its (lack of) progress.

That sounds weird. Are you able to see this?: 106982462
Let me assure you that the ticket is still open.
Matty

[#14]

How many open tickets do you have? If it's more than four I think the extras are not shown on the Member Centre list though they are still there and staff can see them.

[#15]

Quote from: MattyC

Quote from: TownTwins PLUSNET: please can you go through your records and restore my complaint ticket that has disappeared from the pool and confirm the ticket number so I can continue to track its (lack of) progress. That sounds weird. Are you able to see this?: 106982462 Let me assure you that the ticket is still open. Matty

Thanks Matty, I can see the ticket from your link but not on my members pages. I can see 4 open tickets which are not the complaint and 29 closed ones but no sight of 106982462. Can I view a ticket by searching for a ticket number from the members pages?