the most abysmal service ever. Plusnet should be closed down.

[#1]

Herself 
Otherwise, I have to agree with you.  Plusnet made a mess of the original order and from what's been published here, did nothing to get TT up and running with phone and any form of broadband in the shortest time-scale possible. The simply placed a standard order which also appeared to get delayed because of a line fault - that was what the reference to SLAs was about (incorrect terminology really\), not to do with any support etc one service was provided. There was no attempt to expedite orders one the error came to light.
I would be moaning and going on and on had I been in TT's shoes and it had happened to me.
Moreover, as yet I see no explanation as to why the original Fibre order was accepted, then failed, and cannot be completed.

[#2]

Quote from: Anotherone

Moreover, as yet I see no explanation as to why the original Fibre order was accepted, then failed, and cannot be completed.

Investigating - will update thread shortly.

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This has been discussed in depth through a complaint with one of my colleagues, but I'll explain the failed provision for the interest of the forum.
The account was signed up as an LLU migration, however the line ceased before we could make an attempt at provision. Typically, an exception would be kicked out on our side, I don't think it was kicked out as it was part of an attempt at automated fibre orders.
It was from this point that FTTC was no longer available, my suspicion was that the cabinet was likely to be at capacity. An agent then tried replacing a fibre order which wasn't ever going to complete (which he has already been fed back over).
From there, there was a line fault, and we ended up sticking with ADSL. OP has been very unfortunate under this circumstance, and has been let down. Offering my apologies, but I can see that there is a complaints ticket open.
Matty

[#3]

Thanks for your response Matty, much appreciated.

[#4]

Quote from: MattyC

The account was signed up as an LLU migration, however the line ceased before we could make an attempt at provision.

Does this imply a cancelation was placed with the loosing provider (by the OP?) instead of leaving the migration process to do that?  Loss of line arising from users cancelling service with their old provider when migrating instead of letting the process do it is highly likely to lead to problems.
I have suggested this before - is there a need to make more visible, advice against giving explicit cancelation notices to the loosing provider to avoid their unilateral termination of the existing service before migration?

[#5]

I'm not implying that the OP did anything, but yeah it seems likely that the line was cancelled instead of the favourable migration.

[#6]

Matty,
I reiterate - can something be done within the migration journey to strongly advise against unilateral / orthogonal self termination of the existing service?  These forums are littered with extreamly annoyed users complaining about loss of service / phone numbers all too frequently arising from explicit service termination.
Kevin