utterly rdiculous wait times on 'Support' helpline - Massivelly oversubscribed

[#1]

I begrudgingly moved over to plusnet from Be just before they were murdoched after hearing good things, I honestly feel cheated. Be used to answer the phone within a matter of seconds, with plusnet your lucky if they answer within an hour! After poor speeds and constant drop outs (No problems in that department with Be either) I've been forced to call plusnet umpteen times, each time I have not once had a call answered in less than half an hour, regardless of what time of day I call. These guys appear to be seriously over subscribed, call sales and you are put through almost instantly, ring for support and you can whistle. Its not the guys on the phones faults, when you do get through their great, they're just massively over subscribed and hugely understaffed.
Sort it out!

[#2]

  We're working on it.  I presume you've got a fault open atm?  Is it progressing?  Or does it need one of the Digi Care team to check it for you?

[#3]

I've taken a look over your line and placed a SNR reset, your speeds should now be just below the 5Mb/s mark, let me though if that's helped.

[#4]

Quote

We're working on it

Looks like somebody's done something today, longest call waiting is ~ 7 minutes, or has everyone given up calling in ?

[#5]

Current calls waiting Longest call waiting now         Average answer time today       
        48                   38 minutes and 16 seconds 15 minutes and 21 seconds       

[#6]

Well of course the info is not available at the moment but when I last checked yesterday evening there were 105 calls waiting.
Which leads me to ask does the graph actually reflect the current call waiting times as it only appears to change infrequently?

[#7]

There's an announcement saying they are switching to a new phone system and that the stats need to be re-written.

[#8]

The stats should be back on in a couple of weeks, we'll keep you posted.