waiting for 4 months still no connection
And you've posted at the start of the weekend so another two days to wait. Hopefully then one of the CRT will give you (and us) some answers as to what is going on on Monday 
Hi psmout,
Welcome to the forums. Sorry to hear of your delay in delivering service. Is this a new provision at the property - that is new for you and / or a new line?
In some areas BT Openreach (the people who own all of the wires) simply do not have enough working circuits to service all of the demand. In some areas voice services are delivered over "shared" lines using something called DACS which Is not compatible with ADSL. To remove DACS there needs to be a working spare line available. Unfortunately the provision of core new infrastructure takes time and costs a packet. In such circumstances as soon as a working line is discontinued (such as in a property vacation) that line can be quite quickly allocated to another subscriber.
There could though just be a cock-up on the order!
As Peter said, this is the longest bank holiday weekend of the year and it might therefore be TUESDAY before a clear answer can be obtained from Plusnet's Customer Relations Team (CRT).
As for the speed estimates, that has nothing to do with the year as physics does not change with time, but rather everything to do with distance to the exchange. Higher speeds are obtained by being closer to the exchange; rural areas suffer twice though by being further away and are in the back end of the fibre roll out programme (if at all).
Welcome to the forums. Sorry to hear of your delay in delivering service. Is this a new provision at the property - that is new for you and / or a new line?
In some areas BT Openreach (the people who own all of the wires) simply do not have enough working circuits to service all of the demand. In some areas voice services are delivered over "shared" lines using something called DACS which Is not compatible with ADSL. To remove DACS there needs to be a working spare line available. Unfortunately the provision of core new infrastructure takes time and costs a packet. In such circumstances as soon as a working line is discontinued (such as in a property vacation) that line can be quite quickly allocated to another subscriber.
There could though just be a cock-up on the order!
As Peter said, this is the longest bank holiday weekend of the year and it might therefore be TUESDAY before a clear answer can be obtained from Plusnet's Customer Relations Team (CRT).
As for the speed estimates, that has nothing to do with the year as physics does not change with time, but rather everything to do with distance to the exchange. Higher speeds are obtained by being closer to the exchange; rural areas suffer twice though by being further away and are in the back end of the fibre roll out programme (if at all).
Quote from: PeterLoftus And you've posted at the start of the weekend so another two days to wait. Hopefully then one of the CRT will give you (and us) some answers as to what is going on on Monday
This I understand, but whilst I am back in town with access to the net thought I'd rant
otherwise as I have no net & a patchy mobile phone signal it costs me £12.50 worth of credit
I'm sorry to hear about the issues your having.
One of my colleagues is dealing with this issue personally and I'm confident he'll get this sorted as soon as possible.
We won't have any further updates until after the bank holiday I'm afraid but as soon as we have a update we'll be in touch.
One of my colleagues is dealing with this issue personally and I'm confident he'll get this sorted as soon as possible.
We won't have any further updates until after the bank holiday I'm afraid but as soon as we have a update we'll be in touch.
psmout
I FEEL YOUR PAIN !!!!!!!!!!!
Although I am in Gloucester City, on a 9yr old development, I have been waiting just short of 8 weeks and there is still no light at the end of the tunnel
As Townman said, the idiots who work for BT OpenReach have no idea how to plan and be pro-active, so in my case, they built a cabinet, to support say 100 houses, when they were told 130 houses would be built.
They then introduced a FTTC box some time ago, but instead of making it available to all, they made only 20 connections available..
So peeps like me, are still waiting, and instead of being told "Your in a queue to get the next avail spare", I'm given massive amounts of BS, while BT Retail customers get there lines within 2 weeks of ordering (found 2 neighbours now who got connected )
So don't matter if Rural, or live less than 1 mile from the Exchange as I do, when you have a bunch of chimps run an infrastructure business, expect monkey business!
Sorry to rant on top of your rant!!!
I FEEL YOUR PAIN !!!!!!!!!!!
Although I am in Gloucester City, on a 9yr old development, I have been waiting just short of 8 weeks and there is still no light at the end of the tunnel
As Townman said, the idiots who work for BT OpenReach have no idea how to plan and be pro-active, so in my case, they built a cabinet, to support say 100 houses, when they were told 130 houses would be built.
They then introduced a FTTC box some time ago, but instead of making it available to all, they made only 20 connections available..
So peeps like me, are still waiting, and instead of being told "Your in a queue to get the next avail spare", I'm given massive amounts of BS, while BT Retail customers get there lines within 2 weeks of ordering (found 2 neighbours now who got connected
)So don't matter if Rural, or live less than 1 mile from the Exchange as I do, when you have a bunch of chimps run an infrastructure business, expect monkey business!
Sorry to rant on top of your rant!!!
