whats the point of the call stats page
Welcome to the forum keirik
18 minutes and 13 seconds ATM http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats
You weren't looking at the business stats were you?
Quote Residential Call statistics (updated at least every 3 minutes)
Current calls waiting Longest call waiting now Average answer time today
0 0 seconds 3 minutes and 46 seconds
Last updated: January 26, 2011, 8:50 pm
Has the phone line in dug up by the gas board....?
I'm going to take a detailed look at how these stats are collated as one has to wonder about their credibility when issues like this are seen.
@keirik,
Let me know if you still have any issues that need attention.
Adam.
@keirik,
Let me know if you still have any issues that need attention.
Adam.
@Adam we had a similar issue at work where one automated script wasn't checking if the output of another was null and hilarity ensued. I think the words that need to be had with dev on this are "Check your inputs, and remember null never is 0. Ever"
Quote from: _Adam_Walker_ I'm going to take a detailed look at how these stats are collated as one has to wonder about their credibility when issues like this are seen.
LOL - I had a rant about this back in DEC 2009 http://community.plus.net/forum/index.php/topic,82261.0.html and was told...
Quote from: Mand I'm looking into this, to see where the portal data comes from, and why it is sometimes inaccurate.
Ah! In which case it is probably in the year 201? Development plan then
M
M
Quote from: Kelly Pretty sure it comes straight from the Call Manager of the phone system.
Surely it must be
M
My point is that we're getting similar replies from PN staff that we got over a year ago. We can go round the loop again and again and it will pass some time I guess. The fact remains however that NOTHING has changed in at least a year as far as the OP is concerned.
The call stats were, and are, complete [censored] (thought I'd save the mods some time by censoring myself)
The call stats were, and are, complete [censored] (thought I'd save the mods some time by censoring myself)
Quote We can go round the loop again and again and it will pass some time I guess. The fact remains however that NOTHING has changed in at least a year as far as the OP is concerned.
A good time to remind you maybe that I am looking into this issue, I'll report back as soon as I have some findings.
Adam.
well before you get too shirty Adam - if you read the thread from over a year ago that I linked to you might see why I'm not going to hold my breath...
Here's a few quotes from towards the end of that thread...
..and that was the last we ever heard of Mand in this regard... I guess she must still be waiting for the people to return to their office... I hope someone's at least taken the poor thing a cup of tea and a biscuit...
Here's a few quotes from towards the end of that thread...
Quote from: Mand I'm looking into this, to see where the portal data comes from, and why it is sometimes inaccurate.
Quote from: shutter ... it is now six and a half hours since Mand went away to find out "where the portal data comes from".....and why it is "sometimes" inaccurate......
. Perhaps she has got lost....oops, no I don`t think so, as I know she was posting in another thread, just before Emmerdale started tonight.... so what does that tell you?
Quote from: Mand @shutter, I wasn't ignoring this thread, I was waiting for some answers regarding upcoming changes to the IVR, and if we can make changes to the portal page. I'm still waiting for those answers as the people I need to speak to weren't in the office yesterday.
..and that was the last we ever heard of Mand in this regard... I guess she must still be waiting for the people to return to their office... I hope someone's at least taken the poor thing a cup of tea and a biscuit...