worst provider
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worst provider
13-04-2017 3:07 PM
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I saw a post on the forum and followed it to this page dated 29 MAR 2017 http://www.mirror.co.uk/money/most-complained-broadband-providers-britain-10121732 .
Plusnet and BT have been named and shamed as the worst broadband providers in Britain for customer service - for the second time running.
would Plusnet care to reply ?
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Re: worst provider
13-04-2017 4:43 PM
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If its published by the Mirror, surely you don't believe its true?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: worst provider
13-04-2017 4:48 PM
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why not - because it is true https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-march-17
Re: worst provider
13-04-2017 4:53 PM
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Ofcom release the data at regular intervals:
This was released yesterday and may be more interesting:
Plusnet’s landline and broadband customers waited longest to have their call answered (7 minutes, 27 seconds on average), with more than one in five of its customers (21%) hanging up before getting through.
Re: worst provider
13-04-2017 5:41 PM
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@Oldjim wrote:
why not - because it is true https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-march-17
@Oldjim - Jim I was being ironic!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: worst provider
13-04-2017 6:48 PM
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Re: worst provider
14-04-2017 7:52 AM
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when in reality most will know it much much longer than that.
Re: worst provider
14-04-2017 11:54 AM
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Perhaps the PR people will regret featuring wooden spoons in the Plusnet adverts.
Re: worst provider
14-04-2017 12:37 PM
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It's not always helpful to deal in averages. If you are the first few callers of the day you'll get straight through, other callers won't be counted because they hung up (in most cases after an unacceptably long wait), by definition most people will call at the most popular times, when the waiting time is the longest. The average may well be seven minutes but if you are only able to call at a time when most other people are able to do so, the seven minutes is meaningless. The number of calls in the queue isn't a good guide either; some people need a long time to explain their problem and get it dealt with while others only want a straight forward answer to a query.
Re: worst provider
14-04-2017 1:13 PM
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oh wait.......
Re: worst provider
22-04-2017 2:28 PM
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It seems to depend on what you are measuring.
Apparently Talk Talk is the worst, followed by BT, with PlusNet somewhere near the middle, if you believe these results?
Re: worst provider
22-04-2017 4:35 PM
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I saw a PN Mobile ad today quoting our "Brilliant Cust. Service"; how can this be claimed.
In my view as a Marketing professional I am firmly of the belief this breaches the ASA Code of Practice.
Re: worst provider
22-04-2017 5:32 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: worst provider
22-04-2017 6:00 PM
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Don't monitor the mobile thread, but had assumed Mobile used same PN Cus Service resource.
Even if not, the press ad. is under PLUS NET brand and refers to "Our brilliant etc..." and so
ad readers will assign claim to PLUS NET as a whole.
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