Email/Webmail slowdowns (95107)

[#1]

We are aware that some customers are experiencing slow access to webmail, or problems when using email clients to send/receive email.

This is being investigated and we'll provide updates as they become available.

Please accept our apologies for any inconvenience caused.

Kind Regards,

Customer Support

[#2]

We are aware that some customers are experiencing slow access to webmail, or problems when using email clients to send/receive email.

Our technical team are continuing to work on resolving this issue.

If you are continuing to experience problems when using webmail, you may find that setting up an email client provides a better level of performance for you.

You can find the settings required for this here: https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

Our Community forums are a good place to ask for help if you require further assistance in setting up an email client. https://community.plus.net/t5/Email/bd-p/Email

We're continuing to monitor and make improvements to this and will provide a further update within the next couple of weeks.


Please accept our apologies for any inconvenience caused.

Kind Regards,

Customer Support