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[Service Status] Web Chat Accessibility Issues (92082) - NEW

FIXED
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

[Service Status] Web Chat Accessibility Issues (92082) - NEW

on ‎11-05-2016 6:24 PM - last edited on ‎11-05-2016 7:47 PM by

We are aware that our web chat service is currently down on our website. Our engineers are working to resolve the issue as a top priority, and we hope for a fix soon. For the time being, we are still contactable on all support numbers available.

 

We apologise for any inconvenience which may have been encountered.

 

Kind Regards

 

Customer Support

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: [Service Status] Web Chat Accessibility Issues (92082) - NEW

Fix

on ‎11-05-2016 7:40 PM - last edited on ‎11-05-2016 7:48 PM by

Around an hour ago, we were experiencing issues with the web chat service on our website. Our engineers have confirmed that the issue is now resolved, and that chat is showing as readily available again.

 

We apologise for any inconvenience which may have been encountered this evening.

 

Kind Regards

 

Customer Support

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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