Byethost FTP?

[#1]

Hello,
Anyone using any free domains with Byethost?
I cannot connect to FTP on the two free sites I have with them, they have told me they have tested and connected with my details ok.  I have tried switching off firewalls and using different clients, but it always times out!  It does connect fine to my paid for service form then (different ftp host) and also connect fine to another hosting company I run for a friend.
Any idea of how I can trace the fault would be great as I am at a complete loss as to why it is not working anymore.
cheers

[#2]

Can anyone test reaching this FTP  please?
ftp.byethost13.com
I cannot reach this FTP address but used to?
Pinging ftp.byethost13.com [209.51.196.242] with 32 bytes of
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Ping statistics for 209.51.196.242:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
Any ideas?
thanks

[#3]

C:\>ping ftp.byethost13.com
Pinging ftp.byethost13.com [209.51.196.242] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 209.51.196.242:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Not reachable by me either, however your error actually indicates a local routing configuration error as opposed to mine which shows it does no get a reply from the destination IP address. What does a tracert to the same IP show

C:\>tracert ftp.byethost13.com
Tracing route to ftp.byethost13.com [209.51.196.242]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.0.1]
  2    24 ms    22 ms    23 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  3    23 ms    22 ms    22 ms  vl604.thn-gw2.plus.net [84.92.4.170]
  4    22 ms    23 ms    22 ms  ldn-b4-link.telia.net [213.248.84.197]
  5    36 ms    35 ms    35 ms  ldn-bb1-link.telia.net [80.91.249.77]
  6    35 ms    35 ms    37 ms  ldn-b1-pos3-0.telia.net [213.248.74.6]
  7    34 ms    33 ms    37 ms  so4-3-0-622M.ar3.LON2.gblx.net [64.208.110.37]
  8  108 ms  107 ms  108 ms  64.209.101.122
  9  108 ms  107 ms  108 ms  GIG5-2-CISCO-ONE-XLHOST.xlhost.com [206.222.25.1
8]
10  108 ms  107 ms  107 ms  Gig-E-1.demarc.byethost.com [206.222.7.10]
11    *        *        *    Request timed out.
12  ^C

[#4]

Found the problem!
Never hid windows unused icons till last week fer first time, Peergaurdian was there blocking it. what an idiot, sorry mate
Now fine, thanks for help

[#5]

Moderators Note
Lets keep thinks to a single thread.
Two threads on the same subject by the same OP merged.
Jonathan