Dchp failure Asus 86u

[#1]

On setting up my Asus 86u router it says no internet connection , internet light is red.

Am getting this , please contact your ISP provider to find root cause of dchp failure.

Can anyone help as spent hours trying to solve problem, I have attached screenshot.

[#2]

@stevenfish Welcome to the forums. This is a router only. What is operating as the modem?

[#3]

Plusnet hub two operating as my modem , cheers

[#4]

Have looked up problem and what I've read is that my plusnet hub two is not assigning an IP adress to Asus router.

But still no clue how to solve issue?

[#5]

@stevenfish  is your Hub 2 is in bridge mode ?

Am getting this , please contact your ISP provider to find root cause of dchp failure.

If so, then your wan connection on the router needs to be set for pppoe. It sounds like you've got it set to dhcp

[#6]

@MisterW gave a better answer.

[#7]

How do I find out if hub two is in bridge mode?? Think I have it set to pppoe

[#8 · Accepted solution]

@stevenfish - how are things cabled and what service do you have? FTTC (Fibre) or FTTP (Full Fibre)?

The Asus router will need configuring in PPPoE mode, using your Plusnet broadband username and password.

For FTTC, the Hub Two will need to be put into Bridge Mode and an ethernet cable connected from the WAN port of the Asus unit to one of LAN ports 1-3 on the Hub Two.

For FTTP, the Hub Two is not required and the cable can be run from the Asus WAN port directly to a LAN port on the Openreach ONT. 

Edit: the Bridge mode toggle on the Hub Two is found under Advanced Broadband Settings in the Hub Manager from memory.

[#9]

I will check now and let u know how I get on .

Many thanks 👍

[#10]

Think I am fttc as definitely not full fibre as my area still doesn't have fibre cables still old copper connection 

[#11]

How do I find out if hub two is in bridge mode?? 

for information,, when in bridge mode, the Hub light will show pink instead of blue

[#12]

Thanks Bob Pullen , I put router into bridge mode and cables as you said and problem solved!!!

Thanks again for spot on information bob 👍😁