I think that it's still the case that you need to get openreach to move the cable and anything up to the master socket, which comes at a cost of £160. You may be able to do it yourself or get a non-Openreach person in, but that might end up with a big bill if Openreach notice and care enough about it (such as if it isn't done to a suitable standard, or using the same techniques they use.
For FTTP, Oprenreach will install the cable, usually via the same means as the copper comes (ie overhead or underground), and take it to a CSP (Customer Splice Point), then from there into the property to the OTN, which usually needs to be on an external wall. That'll all be done after it is ordered. They are usually quite accommodating and will run it to where ever you need it (within reason), though I've heard of some 3rd party contractors being awkward about it.
Plusnet don't currently sell FTTP, though a spokesperson said they would be later this year. That was back in April. There hasn't been anything else official on that since, so no one could say if that is still on target, delayed or (though unlikely) abandoned.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
