Humax Foxsat HDR

[#1]

My daughter has a Foxsat HDR which is showing an error on it's display of E-FE.
A quick Google reveals this:

Quote

E-FE Definition : Failed Compare After Flash Write Possible Remedy To Rectify Error : The Flash Memory Of The STB Is Damaged* You Need To Change The Main Board (CPU Board). Return Your STB To The Retailer To Be Replaced.

I just wondered if anyone else had come across this and if there is a quick fix procedure.
I have emailed Humax support and await their reply.
The unit is under 12 months old...until the middle of November this year.

[#2]

Strat, I think you have done the right thing in emailing Humax.  I have one of their boxes and have found them very good at dealing with any email query from me. I'm sure you will get a positive response.
Sounds like you may have to return it for repair/replacement.

[#3]

Recently received email.

Quote

HUMAX MAILER                        TELE: 0844 669 0677 ============                        =================== Freesat software update and new website launched Dear Humax user, We are pleased to release the following software update for the Foxsat-HDR models that resolves the recent issue of having a delay in scheduling recordings via the EPG. New software updates -------------------- New software updates for all Foxsat-HDR models Foxsat-HDR models version HPRSFCI 1.00.17 (Broadcast) Starting: 13/10/2011 @ 11am New version first time broadcast To check the full release notes of this update please click here http://www.humaxdigital.com/uk/support/ For further information please do not hesitate to contact Humax customer services by email at uksupport@humax-digital.co.uk or on the telephone on 0844 669 8800.

[#4]

I've a sneaky feeling that it was in the process of updating it's firmware over the air on the 13th/14th when there was a power cut leading to a corrupt firmware.

[#5]

Have you tried the process for manually updating the flash via USB?
Humax Update 1.02.20

[#6]

Quote from: Vip3r

Have you tried the process for manually updating the flash via USB?http://www.avforums.com/forums/freesat/1517610-media-file-server-bundle-foxsat-hdr-release-4-0-a.html

Yes but take care to use the correct firmware
http://www.humaxdigital.com/uk/support/downloadcenter_model.aspx?category_seq=65
Then, if your box is networked, maybe install the Media & File Server Bundle for the Foxsat HDR by raydon. See:
http://www.avforums.com/forums/freesat/1517610-media-file-server-bundle-foxsat-hdr-release-4-0-a.htm...

[#7]

Just looked at mine, it has software 1.00.17 updated 20th Sept

[#8]

Quote from: Vip3r

Have you tried the process for manually updating the flash via USB

Yes I have but it failed but I will be downloading a fresh copy onto a clean drive and trying again.
It's a pity it won't update direct from a site.

[#9]

@strat    It might be worth mentioning that I had to do a manual upgrade to a Phillips HDR and found out that it would only find the file on a FAT formatted drive rather than FAT32 

[#10]

I got one Philips 3D Blu-ray and a Philips Blu-ray and both will except FAT16 and FAT32 drives.

[#11]

Thanks randpwar.
I have an identical unit to my daughters' and have updated mine using the same stick as I used on hers with no problems.
Hopefully Humax support can offer a solution.

[#12]

Update:
Humax Support have replied to my email and offered either a repair or exchange. I've requested an exchange.
All good so far

[#13]

A good result Strat.  They're a good company IMO.

[#14]

Quote from: Strat

My daughter has a Foxsat HDR which is showing an error on it's display of E-FE.

Erm..... shouldn`t this be posted in "Hardware.... the place to discus..... "    ahem...... 

[#15]

Good point shutter
I expected a Mod to move it