Internet suddenly out
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Internet suddenly out
17-05-2022 10:49 AM
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Our internet has suddenly gone down. The wifi light is lit, the broadband light is flickering and the internet light is out.
Nothing has changed, as far as I know. It's been working for some years and just suddenly ceased. I tried unplugging the modem a few times. I checked the phone wire and it seems okay (the phone in the same socket is working).
What do I try next?
Re: Internet suddenly out
17-05-2022 11:59 AM
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Report a fault at https://faults.plus.net.
Alternatively
For a problem with your broadband,
Text HELP followed by your landline number to 07800008121.
e.g. HELP 01234567891
(charges may apply at your standard rate)
- We’ll run tests on your connection to find out what’s going on
- If you need an engineer, we’ll text you in 15 mins to book a slot
- If you don't need an engineer, our award-winning UK based support team will aim to call you within 30 mins to help sort the problem, though we're really busy at the moment, so this may be a little longer.
- Service available Mon-Sun: 8am to 8pm
- Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open
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Re: Internet suddenly out
17-05-2022 12:53 PM
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Just had the same for about three hours found the internet down this morning with no 2.4 GHz light and 5 GHz light frozen, restarted router several times appeared to connect but still no internet, left router off while having lunch now started again and appears ok.
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