Issues connecting to wifi ?

[#1]

I've pressed the reset button I've switched it off I've tried every thing I can think of. Re username it will not change it I've tried there isn't a save button just connect or reset I've only just got PN and am starting to regret it

[#2]

fwiw, I recall last year, some new customers reported they had 'limited' internet access when using 'setup@plusdsl.net' username on Hub One.  

[#3]

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@bill888 wrote:

The Hub One should have retrieved your account username and password automatically, but it hasn't.  Your account 'might' not be set up correctly.

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That's what I thought and the point of my previous post.  If you can get Internet access then it is as some sort of anonymous user with Plusnet; I'm surprised that their system allows this.

[#4]

Update: see next post by @Mustrum

[#5]

From the previous screen @bill888 posted with the username and password, make sure you press the disconnect button to be able to enter your username and password. Once you have got it entered, you can then press the connect button - there is no save button.

There are more detailed instructions I the help pages on the main PN site.

[#6]

i managed to get in to change the username pressed connect and it comes back that it's not connected to the internet i'm totally lost now 

[#7]

Don't forget to enter the password as well, you did not mention that.

[#8]

yeah i put in the password sorry i didn't say i'd done that

[#9]

It looks like your Plusnet account has not been activated if   'username'@plusdsl.net and corresponding password are not accepted.

I think you need to telephone Plusnet to get quick response to this issue.

[#10]

ok thanks

[#11]

There have been instances of login information missing on the Plusnet radius servers.

[#12]

thank you so much for all your help - i ended up ringing PN and a very nice man on the other end helped me fix it - now can get on net without VPN - can also get on network with iphone woo hoo joy of joys 

[#13]

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@sandyk57 wrote:

 - now can get on net without VPN - can also get on network with iphone woo hoo joy of joys 

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I don't recall that you even mentioned the VPN issue.  Every clue helps, you know.

[#14]

sorry if i forgot to mention the vpn issues - it was the issue with the broadband user name it wouldn't let me change it but the guy at PL did it and once that was done it all fell into place - thank you so much for your help