PlusNet blocking e-mail again
Probably a bit more information may be needed, would you be able to get a copy of the bounce back from Github when they try to send you an email? I've gone back on your recent posts and I can't see where you've posted about this problem before although I appreciate it may have been through another support channel i.e. ticket or phone, how did this get resolved the last time?
Have you also tried to whitelist the Github email address by going to Manage My Mail at https://www.plus.net/email? It's worth noting that our website is https://www.plus.net, you'd need to make sure you include the s in the http and it's .net rather than .com 
To find your account you'd click on My account at the top of https://www.plus.net and then click on Broadband, phone & TV in the drop down menu. You'd login with your username, if you've forgotten it you'll find it on any email we'd send you and for your password you'd be able to reset this by clicking on Forgotten your password below the Login button.
Our phone number 0800 432 0200 is found by going through the Contact Us menu at the top right, both the number and our website ending in plus.net haven't changed in the 5 years since I've started working here, although I'm unsure how far back you'd be referring to.
To access webmail, there doesn't appear to be a link from the main site but once you've logged into your account as above, you should see where it says Email then a Find out more button below it which takes you to webmail.
Regarding customer support we're happy to help via our community forums, Facebook and Twitter as well as phoning us.
We welcome feedback on the usability though if you have anything specific?
Moving on to your email issue I can raise this to second line support although we refer to them as NetOps nowadays for this type of issue, but let's see if the whitelist resolves the issue. If it doesn't then once your Github account is unsuspended, can you PM me the email address they're sending from, your email address they're sending to and a copy of the bounce back?
Thanks for getting back to me @Batphone
No problem, the site has undergone a refresh within the past few years so I appreciate things may not be where they used to be if you've not visited in a while.
You could try disabling spam filtering which should hopefully resolve this if their emails are being rejected as spam.
Thanks for the private message, we can't do much with the e-mail address without a bounce-back etc, but hopefully whitelisting and/or disabling the spam filter sorts this out for you. 
If we're blocking their emails from being delivered to you due to spam they'd normally just fall into the junk mail folder rather than fail to be delivered. I think we need to first identify why you aren't receiving the emails, as it may be down to something else. Seeing the bounce-back Github receive would be immensely helpful. Do they have a phone number you can call for support?
Ah yeah I'd probably give it a few working days especially if you've only just raised the ticket as their support team may not work weekends or may be busier then. Obviously I'm speculating! Let me know how it goes.
It'd be difficult to advise without more information to be honest, are you able to PM me their reply and the bounce-back please? With regards to your post being marked as spam this would be unrelated as it's entirely a different system, I've asked our forum mods if they can check the spam filter and release the post.
[edit]
I can see you've already PM'd me, sorry I assumed you'd just added it to your reply that was caught by the spam filter. I'll take a look at the PM and message you back soon.
