Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Smart TV not connecting to internet
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: Smart TV not connecting to internet
Smart TV not connecting to internet
26-05-2014 8:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"You're connected to the wireless network but not to the internet."
This seems to be an overnight error, that turned up this morning ; (
Is this a Plus Net Router error? ie it's not allowing the TV to connect to the Internet? Or is this a TV error, that is somehow not being able to connect to the internet?
I presume its the former, but just need to work out how resolve it. I have downloaded the recent software update from the TV to no avail.
Could the DNS settings on the router have affected anything? Do they change overnight?! I have lots of crap I need to watch on Catch Up, so need it sorted!! ; )
This seems to be an overnight error, that turned up this morning ; (
Is this a Plus Net Router error? ie it's not allowing the TV to connect to the Internet? Or is this a TV error, that is somehow not being able to connect to the internet?
I presume its the former, but just need to work out how resolve it. I have downloaded the recent software update from the TV to no avail.
Could the DNS settings on the router have affected anything? Do they change overnight?! I have lots of crap I need to watch on Catch Up, so need it sorted!! ; )
4 REPLIES 4
Re: Smart TV not connecting to internet
26-05-2014 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You might need to do a Smart Hub reset.
I had the same problem after a TV firmware update.
Have you tried leaving/re-joining the wireless network?
I had the same problem after a TV firmware update.
Have you tried leaving/re-joining the wireless network?
Re: Smart TV not connecting to internet
26-05-2014 8:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have reset the Smart Hub and have the following response:
Connected to your local network, but cannot connect to the Internet.
Check the DNS settings in IP settings or contact your ISP to access the internet.
What exactly do I need to check for in the DNS settings?? I have already switched the TV and router on and off and factory reset the router.
Thanks for the help ; )
Connected to your local network, but cannot connect to the Internet.
Check the DNS settings in IP settings or contact your ISP to access the internet.
What exactly do I need to check for in the DNS settings?? I have already switched the TV and router on and off and factory reset the router.
Thanks for the help ; )
Re: Smart TV not connecting to internet
26-05-2014 8:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You could try manually assigning the IP address to the television :
IP = 192.168.1.50
Subnet = 255.255.255.0
Gateway = 192.168.1.254 (assuming this is the default IP of the router)
DNS = 8.8.8.8
2nd DNS = 208.67.222.222
If that works then just use it as it is
IP = 192.168.1.50
Subnet = 255.255.255.0
Gateway = 192.168.1.254 (assuming this is the default IP of the router)
DNS = 8.8.8.8
2nd DNS = 208.67.222.222
If that works then just use it as it is
Re: Smart TV not connecting to internet
26-05-2014 9:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hmm this is strange - some other people have had the same problem http://community.plus.net/forum/index.php/topic,127596.0.html
It seems to be a Plusnet DNS issue.
Try DomS' suggestion and use Google's DNS.
It seems to be a Plusnet DNS issue.
Try DomS' suggestion and use Google's DNS.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: Smart TV not connecting to internet