Suspended domains

[#1]

Hi. In CPanel Multi-Site  manager,  i  have  3  domains  listed,  2  of  which the  status  cannot  be switched  on.  I  am  trying  to instal Joomla5,  but  it  keeps  failing to  install.  Joomla 4xx does  install but  gives an  error  message when   installing  extensions "Access denied for user 'ccgijixxx659283'@'%' to database 1gxxxpe_ccgijixxx659283'.

First  question,  how  can  i switch the  other  2  domains  on  (there  is  no  option)?

Two,  is  the  error  in the Joomla  extensions  install  connected to  the  first?

Thanks,  newbie.

[#2]

I've not used this for a long time, but some thoughts from what I can see here.

What makes you think those domains are suspended?  From what I can see below, are they not the Plusnet domains?  I suspect it might be that you aren't allowed to turn them off, rather that you not having the option to turn them on.

As for your installation issue, are you sure the the user listed is a valid database user and has permissions on the database listed?  Also did you have to enter the password for that user, and if so are you certain that is correct?  As I say, I've not used it for a long time, so can't remember if that is something you enter/select yourself.