moved to full fibre and need help setting up voip
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moved to full fibre and need help setting up voip
27-08-2023 3:07 PM
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Hi, Please keep it simple as I am really not a very Tech person. I have just moved to full fibre and have managed to keep my land line number with A&A. My landline is now not working and i need to set up the VOIP but what do i need to do. A&A advised we purchased an ATA adapter Grandstream HT8xx ATAIPv6 to use with our normal phones.
Can anyone help me set this up please. Where do I plug everything and do i need to change any settings on the Hub 2?
I would really appreciate any help you can give me please.
Thanks
Re: moved to full fibre and need help setting up voip
27-08-2023 3:39 PM
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@mikedundas There's some information on the A & A knowledge base here https://support.aa.net.uk/VoIP_Phones_-_Grandstream_HT8xx
although you will need to ignore the bits about IPV6 as Plusnet dont support it yet.
In terms of connections, you connect the HT8xx to a LAN port on the Hub 2 with an ethernet cable and you connect your phones to the FXS port on the HT8xx.
I dont use an HtT8xx myself but there are people on here who do, and hopefully can provide more complete information
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: moved to full fibre and need help setting up voip
27-08-2023 3:52 PM - edited 27-08-2023 3:56 PM
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Have you read the A&A help pages to do with that device ?
A&A : VoIP Phones - Grandstream HT8xx
Note that the A&A instructions mention IPv6 - which your Plusnet connection won't do unless you have a 6in4 tunnel configured, but your Grandstream should work fine on your IPv4 connection
I can't help you with the Hub 2 details - as I've never used a Plusnet router.
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