End of Week 20th November 2009

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Hello Readers! It's been a typically busy week here in Sheffield and obviously it's Children in Need today! Not that we need an excuse but we've all been getting in the spirit by stuffing our faces with a variety of savory and sugary goods.  Nom Nom Nom... I'll let this weeks posters tell you more! First we have Kev reporting from Business Support...

This is written by Kev and I will not mention football or hands. I have been on the business team for 3 weeks on a 4 week secondment and enjoying the different variety of roles you do whilst on this very busy team. This week has been very busy mainly due to the extremely bad weather over the last 3 - 4 days. This has caused a variety of issues with broadband lines and phone lines which has caused an increase in calls and faults being raised. This has made this week particularly stressful as there just don't seem to be enough time to do everything. We have been in a charitable mood today as it is children in need, we have purchased home made cakes and other goodies that other members of staff have cooked, all to raise money for children in need. This does man that the diet goes out the window but it is for a good cause after all. Well I have to go now to deal with the faults that have been raised. Kev.

Gemma from HR next.. looks like Jen has a week off EOW duty...

So, its Children in need, cakes have been made and cakes have been eaten. There were even mini pizzas, pigs in blankets and home made bread up for grabs…..yum. And while all this was going on, Jen was helping to get things sorted for Gavin Patterson’s visit today. Gavin is the CEO of BT retail. He presented a Retail update to everyone this afternoon and held an open Q & A session. Plusnet can be a tough crowd but he kept his cool! There has also been a lot of work done collating Company information for the Best Companies survey. We may have mentioned this in previous weeks, and yes were still working on it however it’s a micro detail questionnaire and we want Plusnet to be reflected in its true glory. There was some interesting discussion earlier this week when Therese and I ran a workshop for managers on dealing with difficult situations. We’re running another one next week, so until next week, hope everyone has a lovely weekend. Gem and the HR team.

Here's Neil with an update from Networks...

Networks were very very busy this week, we've got some cakes to eat/eaten some cakes from the Children in Need cake sale and now it's the weekend. Apart from cakes however, We've done lots of work this week to try and resolve the problems with network performance, more details on this can be seen on service status and on the priority problem on the website and we've been continuing on our plans for network capacity for the next 15 months. We also been bashing though the usual tickets and problems Anyways it's time to go to the pub. Have a good weekend all.

Last but not least, here's Orbrey from Com...Digital Care...

It's been a week of illness in Digital Care this week. Chris, Bob and Andy have been coughing and hacking and sneezing at the desk, and Mand wasn't feeling too good this afternoon. Likewise I've been having hot flushes and feeling dizzy. Thankfully it's Friday, though it's sad there'll be no beer o' clock today. It's a busy time for us at the moment, lots of forum posts to pick up and all sorts of comms to do of both internal and external varieties. It's been nice to make posters for a change too, and a great way to let the rest of the business know about any changes we're making. Not to mention the cake sale for Children in Need today. I thought I told you not to mention that? Cheers all. Have a lovely weekend and we'll see you bright and breezy on Monday morning.

Lovely.. you can see what the impact the bake-off's had.. EVERYONE mentioned it - that doesn't even happen in the Summer when we're all melting! On the topic of weather, it's been a typically wet and wintering week here and while I'd normally moan about that I won't today today as there's a lot worse going on  further up north in Cumbria.  We saw similar scenes around here a few years ago and I'm sure I speak for all here at Plusnet when I wish those affected well, and hope they can get through the next few weeks safe and well. That's all this week folks. See ya!