Cannot speak!

[#1]

I’ve moved from plusnet but my new provider didn’t receive my PAC (TSL489794)that I sent. It is now out of date, how can I get a new PAC code to retain my number? I cannot ring you as I can’t speak, can I email yo?

[#2]

@JL7 

Deleted, I assume that you have already left Plusnet?

[#3]

If the previous PAC wasn't used and has expired, then can one not just text PAC to 65075 to get a new one ?

[#4]

@MisterW 

I first posted this but deleted it as it occurred to me that if the phone is no longer connected using the previous mobile operator’s SIM that it would not work. Is this not the case?

@JL7 
If necessary can you put the old SIM back in the phone and try the text option?

[#5]

Thank you for your help. I’ve put the old sim in and texted pac but it says it’s failed. I don’t know how to contact them, they have no chat line or email.

[#6]

Hi @JL7 I've just sent you a private message. Please reply back to that when you can and I'll be able to help. 

Adam

[#7]

Thank you but I’ve tried that.

[#8]

I first posted this but deleted it as it occurred to me that if the phone is no longer connected using the previous mobile operator’s SIM that it would not work. Is this not the case?

@Baldrick1 yes sorry, I assumed the OP would realise that the old Plusnet SIM must be used.

That's the danger of assuming anything...