Plusnet Mobile still billing me after moving to EE

[#1]

Hi,
I would like to request help from Plusnet Help Team to look at my account. I recently moved from Plusnet Mobile to EE but I am still receiving bills. My account says I am in credit and I would like to request that this money is be paid back to my card.
Thanks,
Colin

[#2]

It is normal to get up to two monthly bills following the move. The first will show a credit, sometime after that the credit will be refunded back to your bank account (assuming the DD is still active) , the second will show the credit and an equal charge (for the refund) giving a balance of zero!. That should be the lat bill received.

[#3]

Hi @colbrad pretty much as @MisterW said but feel free to DM me so we can go through security and I'll have a look to make sure things are happening as meant to.

Can you send us a DM with your mobile number and full name please? Ta

[James30]

Thanks James30 and MisterW for your replies. I have PM-ed my account details to you James.
Cheers.

[James30]

Hi James30
just checking you got my DM sent on Thursday.

Colin

[#6]

Hi @colbrad 

Can you try sending the PM to myself?

It doesn't look like it's come through to James

[#7]

Hi Matthew,
I've PM-ed you (and James again).
Cheers,
Colin

[#8]

Hi. I'm having the same problem. Receiving invoices for a few months now after leaving Plusnet Mobile for EE. Phoned last time, and said it would be corrected, but still received an invoice for this month!! Help!!

[#9]

Sorry to hear this @ronaldoG 

Can you drop me a PM with the mobile number and your full name so I can take a look into this for you?