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About to renew but with estimated speed reduction?

FIXED
hunter27
Grafter
Posts: 27
Thanks: 7
Registered: ‎07-07-2023

Re: About to renew but with estimated speed reduction?

Log attached. Thanks.

jab1
Legend
Posts: 18,970
Thanks: 6,218
Fixes: 286
Registered: ‎24-02-2012

Re: About to renew but with estimated speed reduction?

@hunter27 According to that screenshot, your DSL dropped 17 hours ago - did you do anything to cause it?

Your line and signal attenuation figures look a bit strange - to me.

@MisterW Am I missing something?

John
jab1
Legend
Posts: 18,970
Thanks: 6,218
Fixes: 286
Registered: ‎24-02-2012

Re: About to renew but with estimated speed reduction?

Ignore my comments re: attenuation figures. It appears your line is long, in both directions.

John
MisterW
Superuser
Superuser
Posts: 16,159
Thanks: 6,150
Fixes: 445
Registered: ‎30-07-2007

Re: About to renew but with estimated speed reduction?

According to that screenshot, your DSL dropped 17 hours ago - did you do anything to cause it?

OR engineer reset the line yesterday ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 18,970
Thanks: 6,218
Fixes: 286
Registered: ‎24-02-2012

Re: About to renew but with estimated speed reduction?

OOOOOPS! Embarrassed 😀

John
hunter27
Grafter
Posts: 27
Thanks: 7
Registered: ‎07-07-2023

Re: About to renew but with estimated speed reduction?

Yes. The engineer disconnected it several times yesterday when he was here.