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Aeroflow gateway will not recognize new broadband

tinaann
Newbie
Posts: 1
Registered: ‎01-12-2022

Aeroflow gateway will not recognize new broadband

‎01-12-2022 8:01 PM

Yesterday I changed from BT to Plusnet Unlimited Fiber extra and now my modem for my heater will not accept the new signal from plusnet.  After checking with the aeroflow supplier I understand there are two signals coming into the home and I think they will need splinting. Has anyone had experience of this issue ?

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MisterW
Superuser
Superuser
Posts: 16,210
Thanks: 6,190
Fixes: 447
Registered: ‎30-07-2007

Re: Aeroflow gateway will not recognize new broadband

‎01-12-2022 8:23 PM

The Plusnet hub 2 wifi bands can not be split. Devices ought to be able to handle this but some can't. Assuming the Aeroflow uses the 2.4ghz band, then login to the Hub , disable the 5ghz band and then try connecting the Aeroflow. Once it's connected you should be able to re-enable the 5ghz band

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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