After activation low speed

[#1]

'Please'. what?

[#2]

I mean thank you 

[#3]

Hi @Ichief 

I've been checking your line and it does look like we need to get an engineer out to investigate speed fault further. 

Openreach operate 2 timeslots for visits. These are AM ( 0800-1300) and PM (1300-1800), Monday to Friday

Please provide 3 timeslots you could attend and we will book the appointment for you and contact you to confirm when the engineer will be visiting.

Please note if an engineer visits your premises and is unable to gain access or if the fault is found to be caused by your equipment, your set up or your phone socket, the engineers may refer you back to us to discuss the next steps.

[#4]

Hi everyday mornings between 09:15-13:00 I’m at home. Please to be earliest date ASAP. Thank you

[#5]

Thanks for letting us know, I've got an appointment booked in for the 09/02/2023 between 8AM & 1PM. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. 

Once the Engineer has been, our Faults Team will follow up to make sure everything is ok or if anything else needs to be done. 

In the meantime, is there anything else you need from me today? 

- Curtis, Plusnet Sheffield

[#6]

Thank you

[#7]

This morning engineer came and fix my internet connection. Now I have 12.8Mbps speed is it normal or will increase later. Thank you

[#8]

@Ichief That still seems low, based on the information previously provided. Can you PLEASE repeat the procedure outlined in post #4, but please use your desktop/laptop.

[#9]

@jab1  That speed would be correct for ADSL2+, at no point in this thread has the Op said what service has been ordered.🙄

[#10]

Fair enough, @RealAleMadrid . I await the full details requested earlier with interest. Until then, further speculation/offers of guidance are fruitless.

[#11]

I’m outside these are stats

[#12 · Accepted solution]

OK - so that answers one question - you are on an ADSL connection. It would still be extremely useful to at least see the technical/statistics pages from your Hub, as the 'observed' speed on that shot sill looks horrendous, given the predicted range.