cancel
Showing results for 
Search instead for 
Did you mean: 

Anyone switched from Now broadband (copper) to PN Fiber?

smartroad
Newbie
Posts: 1
Registered: ‎03-08-2024

Anyone switched from Now broadband (copper) to PN Fiber?

As the subject said, has anyone switched from NOW  to PN Fiber? I am getting confused, as Now is on Openreach PN should be able to cancel it but also it is copper and I have read that I'd have to tell them. But then when do I cancel, I need to give 30 days notice, but I need an engineer to come out to inspect, then later to install so when do tell them the last date?

 

I am so confused!!

5 REPLIES 5
RobPN
Seasoned Hero
Posts: 5,229
Thanks: 2,754
Fixes: 13
Registered: ‎17-05-2013

Re: Anyone switched from Now broadband (copper) to PN Fiber?


@smartroad wrote:

 

I am so confused!!


So am I!

jab1
Legend
Posts: 18,973
Thanks: 6,221
Fixes: 287
Registered: ‎24-02-2012

Re: Anyone switched from Now broadband (copper) to PN Fiber?

Me too, @RobPN . Wonder if the OP actually wants FTTP, in which case, some the question(?) makes garbled sense.

John
MisterW
Superuser
Superuser
Posts: 16,165
Thanks: 6,152
Fixes: 445
Registered: ‎30-07-2007

Re: Anyone switched from Now broadband (copper) to PN Fiber?

If its an FTTP order, then the order process will ask to confirm the existing services should be cancelled. In which case PLusnet will place a 'change of ownership cease' transfer order to complete when the FTTP is installed.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bmc
Hero
Posts: 3,856
Thanks: 1,365
Fixes: 60
Registered: ‎28-02-2017

Re: Anyone switched from Now broadband (copper) to PN Fiber?

@smartroad 

Can you post a screen image of the the results from the following (hiding your details but including any narrative below the results window).

https://www.broadbandchecker.btwholesale.com/#/ADSL

 

Brian

jab1
Legend
Posts: 18,973
Thanks: 6,221
Fixes: 287
Registered: ‎24-02-2012

Re: Anyone switched from Now broadband (copper) to PN Fiber?

Thanks, @MisterW . Hopefully, that will answer the OP, and it clarifies things for me, too.😀

John