BT Wholesale Speed Test additional diagnostics
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- Re: BT Wholesale Speed Test additional diagnostics
11-08-2023 5:22 PM
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I am currently on the Fibre product, so I have just broadband and no landline.
In the Additional Diagnostic section of the BT Wholesale Speed Test it requires either a Broadband Service ID (BBEU), an Access Line ID (ALID), or a telephone number.
I do not have a telephone number any longer so how do I find out my BBEU or ALID for the test?
I have not seen this quoted on any documentation from Plusnet.
Fixed! Go to the fix.
Re: BT Wholesale Speed Test additional diagnostics
11-08-2023 5:33 PM
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@ToeKnee60 I can't remember, but is there a 'UPRN' option on there? If so, try this site: https://www.findmyaddress.co.uk/search
Re: BT Wholesale Speed Test additional diagnostics
11-08-2023 5:35 PM
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@ToeKnee60 or you could ask PN for the info.
Re: BT Wholesale Speed Test additional diagnostics
11-08-2023 6:20 PM
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There has never been a good answer to Where to find BBEU or ALID for Plusnet FTTP connections ?
even from bobpullen or Gandalf but at least you can see what has been tried before !
.
11-08-2023 9:00 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: BT Wholesale Speed Test additional diagnostics
12-08-2023 3:42 PM
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Thanks for letting me know me know my BBEU Bob.
When I ran the additional diagnostic test I got:
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
I often used to get that by entering my telephone number when I still had a landline, so I think that the diagnostics are just a bit buggy.
I will try again another day.
Re: BT Wholesale Speed Test additional diagnostics
12-08-2023 5:04 PM
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Given the incresing number of Full Fibre and internet only copper lines is ther a case for this information being made available in the Members Portal or, at least, a link to request the information.
Brian
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